Domino's Pizza, Inc. (DPZ)
NASDAQ: DPZ · Real-Time Price · USD
301.81
+9.54 (3.26%)
At close: Sep 29, 2026, 4:00 PM EDT
300.88
-0.93 (-0.31%)
After-hours: Sep 29, 2026, 7:50 PM EDT
← View all transcripts

Investor Day 2019

Jan 17, 2019

Tim McIntyre
EVP of Communication and Investor Relations, Domino's

Thank you for being here. I'm Tim McIntyre, Executive Vice President of Communication and Investor Relations for Domino's. Thank you for coming to our Investor Day 2019. As you know, 2018 was a year of transition for us. A lot of people in new roles. The beauty of our system, though, is that because of the depth of experience and the caliber of talent that we have, we were able to focus on what matters most. That's why today's theme is What Matters, because we want to take you through, in great detail, the things that matter most. There's a lot of noise out there in the industry, a lot of concern, but we're going to unpack for you the things that we're focusing on. I'll give you a spoiler alert. You're going to hear a lot about fortressing, order counts, value, consistency, and data-driven decisions.

Today, you're going to hear from Ritch Allison, our Chief Executive Officer, Russell Weiner in his role of Chief Operating Officer of Domino's and President of the Americas, and our perennial favorite, Jeff Lawrence, our Chief Financial Officer. With that, welcome Ritch Allison.

Ritch Allison
CEO, Domino's

Thanks, Tim. All right. Well, good morning, everybody. Thanks for sticking around in Florida for an extra day to spend some time with us this morning. We really appreciate it. A lot of you over the last couple of days have asked me a little bit about the first six months of being the CEO of Domino's and what some of my impressions are. I thought I'd start this morning maybe by just sharing a few of those things with you as we get started. First, this won't come as a surprise to any of you that follow us, Domino's is a very strong global brand. As of the third quarter of 2018, more than 15,300 stores around the globe with a proven multi-year track record of growing order counts, stores, retail sales, most importantly, profitability for us and for our franchisees over time.

We've got the best franchise partners in the restaurant industry. I am 100% convinced of that, not just because I've had now about eight years of serving as the head of international, and now as our CEO. I've gotten to know our franchisees around the world and in the U.S., but also in my career prior to coming to Domino's, I worked with a number of brands while I was at Bain & Company, I can tell you, we have the best out there, full stop. That's in our international business, it's in our U.S. business, what's incredible about this job that I have is I get to travel around and visit stores with these folks. I get to talk to them about their businesses.

The stories that we have in our system of folks who have started as drivers, have started as store managers, and now run huge businesses, like the folks that you see on the screen right here, is just extraordinary. I'll tell you that our franchisees really are the soul of our company. When we talk to you about taking the long view in our business, which is the way we run the company, we do it that way because our franchisees really, really take the long view in the business. They're in it for a lifetime and sometimes for multiple generations. That's why we, as the stewards of the brand, take a very long-term view in how we lead the company. We've got a great franchise business model, and it really comes in two flavors.

Our international master franchise model is a model that allows us to get strong local experience and ownership. We have well-capitalized master franchisees around the world. A number of them publicly traded companies themselves with access to capital, with strong management teams, and very importantly, their boards give them a growth mandate. When you think about how you drive growth, we're not out there having to actively push folks along to grow their businesses. They've got that mandate as well. In the U.S. business, I'm really proud of the group of homegrown operators that we have. You will not hear Domino's advertising franchise opportunities on the radio. You will not see us going to franchise shows in the U.S. to try to recruit outside operators into our business. We don't run it that way.

All of our operators in the U.S., if you want to be a franchisee, you've got to start by working in the stores and prove that you've got what it takes to lead, starting at the store level and above. They go through our Franchise Management School so we can help them understand the operating model above the store level and set them up for success. That's something that's not going to change, because I think it is core to what we do and what has driven a lot of our success in the U.S. We've got a terrific leadership team. I'm really, really fortunate to have inherited from Patrick a fabulous group of leaders in our business. You've got several of us here with you this morning. Russell Weiner is here. Jeff Lawrence is here. Tim McIntyre is here.

This group you see on the screen has over 150 years collectively of Domino's Pizza experience. A number of us have quite a bit of experience outside of the brand as well. We've also, you may have seen, we announced within the last week that we've got a new Executive Vice President for our supply chain business that will actually be joining us officially on Monday, a gentleman named Stu Levy, that we're really excited to bring on board. We've talked about it all week. Heck, we've talked about it for a couple of years now. Retail sales growth is one of the most important things that matters to us, and we're going to talk a lot about that this morning, about how retail sales growth drives the business, not just for DPZ, but also for our franchisees as well.

This really is the balanced retail sales growth driven by orders and driven by store growth. Is really what drives the profitability in the business over time. We're going to talk a good bit about that. I know that those of us that track the industry are hyper-obsessed with same-store sales. It's been that way in retail and restaurants certainly for the 20-odd years or so that I've been involved in the industry, and even more. This brand has really an unparalleled track record of same-store sales growth. If you take a look at our U.S. business through the third quarter, 30 consecutive positive quarters of same-store sales growth. The average since 2010, 7.4%. In our international business through the third quarter, 99 consecutive quarters of positive same-store sales growth. I don't know of any other restaurant brand or retailer that can boast that.

An average same-store sales growth rate since 2010 of 5.9%. We're proud of that, but we're also proud of the store growth that we've been able to achieve over time. If you look over the course of this decade, we've opened more than 5,600 stores. Just since back in 2011, you'll see the growth rates annually here from 2012 forward. I think there are two things that are exciting about this chart to me. One is that the vast majority of the growth is organic. We've had a few conversions over the years in places like Spain and Germany and France and South Africa, but well in excess of 90% of the growth is organic. It's franchisees choosing to put their capital into Domino's Pizza.

The second thing that I'm excited about on this chart is that darker blue layer on the bottom, which represents the U.S. store growth. We went for about two decades at Domino's. From roughly about 1990 to about 2010, we were flat on stores in the U.S. We had about 5,000 stores, plus or minus a few every year. Since the turnaround in 2010, we have been on a steady and increasing rate of growth in our U.S. business, and it takes a while to get that engine going. In fact, if you look at what happened in 2010, we launched the New and Inspired Pizza. Same-store sales growth in 2010 was 9.9%. In 2011, we actually had net closures in the U.S. We closed more stores than we opened.

The reason is that it takes time for franchisees to regain confidence in the brand and to start putting their capital in it again. A great 2010, a strong 2011 on top of that, and franchisees having confidence in the momentum in the brand has resulted in continued investment and an ongoing build in the pace of store growth in the U.S. When you roll those things together, same-store sales and store growth, you get retail sales growth, which is what really matters when you think about how you grow market share and how you grow your brand over time. I'm very pleased with the balance that we have in that retail sales growth. You'll see on this chart the mix of U.S. and international, predominantly in the early part of the decade, retail sales growth was an international story.

Now it's a very balanced story across the U.S. business and the international business. As we share some more data with you this morning, you'll see that this growth is really driven by traffic, by transactions, by order counts, whatever term you want to use to talk about whether or not you are winning more customer visits over time. That's what's happening to drive this growth. When Russell takes you through his slides, he'll share with you what's been happening there, because that is the only sustainable way to grow the business over time. The growth in retail sales has driven significant increases in market share, and you'll see our U.S. market share in QSR Pizza on this chart. As of Q3, it stood just north of 18%, which is about almost a 5-point gap versus our nearest competitor.

You may recall, it was not long ago that we actually passed our nearest competitor to become the number one pizza company in the U.S., and that gap has continued to widen. If you take a look at our international business, we've also become the number one pizza company outside of the U.S. Depending upon how you look at it, whether you look at the total pizza market or you look at QSR pizza, even at number one, we still only sell about one out of every 15 to kind of one out of every eight pizzas in international, depending on whether you look at total pizza or whether you look at the QSR segment. Number one, but still with significant potential to grow. If you look across other sectors of QSR, the number one player generally has a 25% or higher share.

If you look at burgers or chicken, and you look at Mexican, you look at other categories. We're excited about being number one, but even more excited about the runway ahead of us. Now, this long time goal that we fought for 57 years, we finally achieved it. I want to talk a little bit about how that happened, why we've been winning. The reason that we've been winning is that we have been focused on what matters. That's the title of today's discussion. We've been focused on what matters for both our customers and for our franchisees, and I'm going to talk about each of those in turn this morning. As always, we're going to start with our customers. It began with product. The turnaround of the brand really began with the launch of the New and Inspired Pizza in 2010.

We really haven't slowed down since then. The vast majority of our menu is new since 2010. Now, some folks say, "Well, why aren't you guys out there talking about product more often, introducing more products more often?" The reason why we've launched about 11 products since New and Inspired is that we are not going to launch something that we don't think has staying power on the menu. We don't play the LTO game. Of the 11 products that we've launched since 2010, there's only one of those that we've taken off the menu since then, and that was the Artisan Pizza. The rest of the items are still on the menu. Quietly over time, we don't talk a lot about this, we've been improving the quality of the ingredients in our make line over time, very methodically.

Not talking a lot about it, but making sure that we're constantly testing our product with our customers to make sure that we're winning on taste and winning on variety. There are more than 60 items on our menu, almost 30 pizza toppings on the make line. We feel very good about our food variety and taste, and our customers are giving us very positive feedback on it. The next element that we've been talking about for years and years is service. We are better than we've ever been in terms of delivery times and in terms of the variability around those times. We believe we're better than our primary competitors, and we believe we're better than what the third-party delivery aggregators can do today, but we're still not good enough.

One of the things that we have been doing, Russell and myself, particularly with our franchise system, is we've been telling them, 30 minutes, which is what the business was founded on back in 1960, 30 minutes is not good enough anymore. We've got to be better and better and better. We've got some leading franchisees in the U.S. and around the world who are really taking that message forward for us. We've got some markets where we're now doing deliveries in averages of 22 minutes or 20 minutes, even some franchisees that are averaging 16, 17-minute delivery. You get to 16, 17-minute delivery, the customer can't even pull a frozen pizza out of the freezer, pre-heat an oven, and cook it in that amount of time. Fortressing is going to continue to help that. We've talked a lot about carryout and driving our carryout business over time.

Well, one of the things our customers told us really mattered to them in carryout was coming into a better-looking store. We've been on a journey now of re-imaging our system, which we started back in 2012. We've now got more than 90% of our U.S. stores in our Pizza Theater image, and almost 85% of our international stores are in this image. While a lot of other brands right now are trying to refresh themselves, we feel like we've got one of, if not the freshest images in all of QSR. As we think about how we mobilize our system to continue to grow stores going forward, we've got the benefit of having this investment in the re-imaging process already behind us. Value. Value, value. You hear us talk about it. $5.99 and $7.99.

We've been on it forever, and we've been on it forever because it's got true equity with our customers. One of the things that we believe so strongly in is that value is not something that you go onto and off of. I just don't get it when I listen to conference calls or I read articles in our industry and brands say that they're going back to value. Well, did they have a meeting and say, "Let's go away from value for a quarter"? I don't know how that works. This is a value category. We don't have pricing power in this category. I don't know who has pricing power in this category. If you're not focused on value, then you're not going to be able to grow transactions over time.

You're not going to be able to create and maintain the loyalty in your customer base over time. We'll talk a lot more about that today because this is really central to how we think about the positioning that we have with our customers. To be honest with you, we didn't get there because we're brilliant. We got there because we've made the mistakes over the years. In the U.S., if you go back more than 10 years ago or so, we were bouncing around on value some. If you look at what's happened in places like Canada and Mexico and other markets around the world, they've bounced around with price points over time. Those markets are now aligned around making sure that we're serving our customers with great value. We talk a lot about what we're doing with our digital platforms and leadership there.

We've now got more than a dozen and a half ways that customers can order pizzas from us. I'll share a little bit of an update with you this morning. As you'll see on the chart, we're now more than 65% digital in our U.S. business. In our international business, not quite to this level across the board, but really strong. For those of you that were here yesterday and went to hear what our partners in China had to say, you'll recall that of our delivery orders in China, more than 90% of them are digital. This continues to be a terrific opportunity for us to build and grow our business over time, and we're not going to slow down in our investment to maintain our leadership. Loyalty. 20 million active loyalty users. We passed that milestone several months back.

We take a pretty strict definition when we tell you how many members we have. Active means that these are customers that have ordered through the loyalty program at least once within the last six months. It doesn't just mean that they signed up and ordered one pizza. It means that they are active users in our loyalty program. This is absolutely a central element of our order count growth strategy. We launched this program in 2015. We launched it intentionally with a frequency-based program. If you think about how it works, you go in, you order from us six times, and you get a free pizza. It isn't a program that says if you spend X dollars, you get Y dollars worth of free stuff. What we're trying to do is drive frequency and transactions over time.

We tested hundreds of earn and burn combinations before we launched this thing. This was the platform and this was the approach that was consistent with the strategy that we've got to build and grow our business over time. We have some of the most fun advertising out there. Whether it is carryout insurance that you see on the bottom, by the way, that's Russell Weiner slipping and falling in his front yard right there, or Paving for Pizza. Fun, innovative things that fit with our mantra of being the people on the planet that are most crazy about your pizza experience. We have a fabulous marketing team, we've got a great agency, and they work together to come up with terrific ideas, terrific news that don't involve us rolling out some limited time offer. That's our customers.

I'm going to turn to the other very, very important group that we serve, which is our franchisees, and we're very focused on what matters to them as well. Any franchise system out there, the thing that matters most to the franchisees are unit level economics, and we put franchisee profitability at the center of every decision that we make. Product decisions, pricing decisions, promotion decisions, technology investment decisions that we make, franchisee unit level economics sit at the center of that. We're one of the few brands that shares those numbers with you on a regular basis, and we're going to share them with you again this morning. I tell folks often, in my prior life when I was at Bain & Company, one of the things I did was I worked with acquirers in the restaurant space.

I worked with private equity groups, the first question I would ask when I went in to work on a due diligence exercise was, "Talk to me about the unit level economics. What's the cash flow at the unit level? What does it cost to get a new unit open?" I wouldn't put a nickel of my own money into a franchise business if I didn't know what the unit level economics were. Next thing that we focus on to help our franchisees is operational simplicity. Now, delivery is really, really hard. It's really hard to take an order for three or four or six items, get all of them ready, get them in the hands of a driver, and get them to a customer in 30 minutes or less, or 25 minutes or less, or 20 minutes or less.

The simplicity in our operating model enables us to do that because basically we've got one cooking platform. Delivery is really hard if you've got a fryer and you've got a grill and you've got a wok in the back or whatever you've got. You're trying to cook different items on different platforms and bring them together all at once to get them to customers, really, really hard. The beauty of the ovens in our store is that the items come out of the oven in exactly the same order that they went in. If a customer orders two pizzas and orders some chicken and orders an oven-baked sandwich, we put all those in the oven and voila, they come out together. We're going to talk all day today about orders and traffic. We're one of the few QSR brands that is focused on and delivering this.

If you look at the results in the industry over the course of the last couple of years. When brands talk about their same-store sales growth, the vast majority of that growth has been driven by ticket. That's not the sustainable way to grow the business over time. You've got to grow it through traffic and orders. Everything from how we price our products, our value message, all the way through to our loyalty program is all about driving traffic and orders for our franchisees. Many of these things that I've talked to you about this morning were not divine inspirations that any of us had. We figured it out by getting the data, and doing the analysis, and making a data-driven decision.

As the new CEO in this business, one of the things that gives me great comfort is that I don't have to make gut calls on a bunch of decisions. My voice in the room isn't any louder than anybody else's, because the voice that is loudest is the voice of the customer. That's what we're listening to. We're collecting the data, and we're doing the analytics to make our decisions. That translates into the relationships and the alignment that we have with our franchisees because, I've seen it happen in a lot of other places, we don't sit down at the table with our franchisees and say, "I think we should do two medium, two tops for $5.99." Then the franchisee to say, "Well, I think we ought to do it for $6.49 apiece." That just doesn't happen. We bring the data.

If a franchisee has an idea about a product, or a price point, or a promotion, we test it. Right? We get ideas from all over the place. We'll test them. The best idea based on the analytics is the one that wins. We've been doing this for long enough now in the U.S. business that the franchisees trust us in the decisions that we make. I'll be honest with you, we still have some work to do in this area in some of our international markets around the world. One of the things I've learned as I've come from that side of the business and now getting a much wider view across the whole of the business, is that we've got an opportunity to take some of these terrific analytics and port them around the world.

One of the themes that I'm really pushing inside the company is that we globalize some of these best practices. As part of his role as our Chief Operating Officer, Russell is standing up centers of excellence in areas like data analytics so that we can start to bring some of this terrific decision-making process to more of our international markets. All of those things roll together to result in a cash-on-cash payback for our franchisees. Right now, our global cash-on-cash payback, when you take a look at it across our 85+ countries around the world, we're better than a three-year payback. My experience in our international business and getting a chance to look at markets around the world, this payback is the best predictor of where we're going to grow and where we're going to grow sustainably over time.

When we have a three-year or better payback, we're going to grow. It just happens because the opportunity to invest in a Domino's Pizza store and get that money back inside of three years' time is very attractive relative to the other investment opportunities that are out there. The payback in the U.S. right now is better than that. We're more in that neighborhood of two and a half years or better in the U.S. It's not surprising then that we're seeing significant numbers of franchisees who are willing to put their hard-earned capital into the Domino's Pizza brand. That's what it's really about here. I underline together because winning together is really what it's about.

We have to make sure that we stay focused on what matters to our customers and what matters to our terrific franchisees if we're going to win together and if we're going to sustain the growth as DPZ that we want to have over time. I talked a little bit about what matters to the story around how we've been winning, and I'll take just a few minutes now and transition into looking ahead, looking forward a little bit. One of the questions that some of you have asked me is, "Well, Ritch, under your leadership, what's going to change?" I'll start by telling you what isn't going to change. Couple of things here. Number 1, focus. We really like being in the pizza business, and we're going to stay focused on being in the pizza business.

We've got a really enviable number one position with massive growth opportunity still ahead of us. I like the fact that everyone on our management team and all of our franchisees wake up and they're focused on selling pizza. 300,000 + team members around the world who wear the Domino's Pizza uniform are focused on selling pizza. That's the business we're in, and that's the business we want to stay in. We also like the franchise model, and our focus on the franchise model isn't going to change. It is really, as I said earlier, franchisees are the soul of our company. Their entrepreneurship, their willingness to invest, their willingness to take risks is really what drives the brand. Second, we're not going to stop making front-footed investments. We're going to invest in technology. We're going to continue to do that.

Not just consumer-facing technology, which is the thing that gets all the news, but we're going to continue to invest in our point-of-sale system. We're going to continue to invest in our supply chain systems. Technology is going to continue to be an important area for us. We're going to invest in our supply chain capacity. As we talk about fortressing today with respect to our stores, you can't fortress your stores if you don't fortress the supply chain side of the business as well. We've opened the largest Domino's supply chain center in the world in Edison, New Jersey, in the second half of 2018. As we shared with you on our July earnings call, we've pulled forward the investment in two additional supply chain centers. We'll talk about that when Jeff goes through some of our capital spending plans later in the morning.

He'll talk to you about what's happening there. Then finally, on the fundamentals, and I won't repeat all of them, but this just goes back to what I shared with you in the first part of this discussion, which is the things that matter to our customers and our franchisees. Those are the fundamentals in our business, and we're not going to divert our focus or change there. We are, however, going to raise the bar in our system and set an aspirational goal for where we want to take this brand going forward. We passed our primary, largest competitor in the U.S. and internationally to be number one just recently. It's time to set a new goal for our business, and that is to be the dominant number one pizza player in the world.

This morning, I'd like to dimensionalize that for you a bit and talk a little bit about what Dominant Number One means to us and what it means to our system. Dominant Number One to us means 25,000 Domino's Pizza stores around the world. 25,000 stores. Dominant Number One to us means $25 billion in global retail sales by the year 2025. What we've been working on since we set this aspirational goal some seven, eight months ago, is we've been working on aligning our system around this goal. We introduced it to 9,000 franchisees and store managers last May in Las Vegas at our worldwide rally. Since then, our markets and our franchisees have been aligning around their part in achieving this goal.

If you had the opportunity to attend the Dash Brands, the Domino's China presentation yesterday, you saw Aileen talk about China's role in achieving Dominant Number One. She talked about 1,000 stores by the year 2025, that's the dialogue and the alignment that we're having with our franchisees around the world. There is a lot of passion and a lot of commitment around this that gets all of us excited about what this brand can ultimately become. Dominant Number One, the reason we want to achieve that goal is not just because it'd be fun to stand up here in 2025 and rah, we got 25,000 stores. It creates a virtuous cycle in our business. It matters, and it matters starting with winning in every neighborhood and market.

You don't get to be Dominant Number One in the world without being Dominant Number One in the local neighborhood. When we talk about fortressing is all about being Dominant Number One in the neighborhood. It's about having the highest delivery sales per household, the highest carry-out sales per household in each market. That drives the best unit in franchisee economics. Russell's going to talk a lot about that in his presentation this morning. When you've got those great unit economics, it attracts investment from franchisees and from master franchisees. That's a big part of what we do as a franchisor, is creating a business model and an environment that attracts investment. Allows us to leverage our scale at the enterprise level. That's scale in purchasing, it's scale in technology investment, it's scale in supply chain, it's scale in advertising to continue to build the brand.

If we do all those things, it allows us to generate best-in-class returns for our shareholders. This morning, our theme is all about what matters. What matters to the customer, what matters to the franchisee, what matters to us, what matters to our shareholders. To take you into more detail around that, I'm going to invite Russell Weiner, our Chief Operating Officer and President of the Americas, to come up and share some thoughts with you.

Russell Weiner
COO and President of the Americas, Domino's

Morning, everybody. How are you? Ritch just took you through the plan to get to dominant number one. I really emphasize the idea of plan to get to dominant number one, because we know how we're going to get there. How we're going to get there is how we've gotten to where we are right now, and that's with healthy growth. Healthy growth we're going to define as really growth through order count. If you're growing as a company, how do you know if you're growing well? If more people, surprise, are coming to your restaurants. Right? Order count is really important to us, and what I wanted to do was really give you perspective on what does order growth look in the QSR industry? What does order growth look like in pizza? What does order growth look like in Domino's? All right.

This first is the QSR category. To explain what you're seeing here, green, because green is good. Green is order count growth. Red is ticket growth. What you can see here is really back to 2004 and even before that, the QSR category is growing through ticket. The numbers are really ticket, and if you think about actually population growth, order count's not even keeping up with population growth. Essentially 100% of the growth that you're seeing in QSR is through ticket. All right. That's a macro QSR. Let's now look at pizza. We're going to do a little twist on pizza, is we're going to take Domino's out of the pizza category to really understand the health of the pizza category. Same thing here. Red is ticket, green is order count. Couple of interesting things.

One is you can see, yes, ticket is increasing every year, but what's decreasing every year is order count. Then at the end of the day, how does it ladder up? Those numbers on the top, which is overall sales. You can see really starting in 2016, overall sales flat, last two years down. Ritch has talked about the virtuous cycle, you know that picture there. There's a vicious cycle too. That vicious cycle is when you take price too much, when your value equation is wrong, at the end of the day, it impacts orders. It's not sustainable, as you see right here. This is the pizza category less Domino's. Before I go to the next page, because I'm going to show you Domino's, I do want you to remember the numbers on the left and the right on ticket.

Because I'm going to show you Domino's, you know Domino's has grown through order count growth. I think it's important to know that from a pricing power perspective, we're doing pretty much the same, if not slightly better than the industry. See the 2.7 ticket in 2014 and the 1.3 ticket growth in 2018. Next comes Domino's, you can see that is a 2.7 for us and a 3.1 for us. Okay, ticket growth at, if not slightly higher than the category, order growth, I mean you've not seen green like this in either of the two charts. We really like where we sit here because order growth is what matters. Getting more people in your store is telling you you're doing things right. You're not trying to trick them to spend another penny.

You're satisfying them, they're coming back for more. Essentially, if you look back to 2008, where we are today, we've built another Domino's. Essentially, we've doubled the business. We've built another Domino's Pizza since 2008 as far as orders. Order counts matter, right? This probably won't be telling you anything you don't know, but it really starts to get into how we leverage order counts and how order counts lets us do things that other people can't do. All right. What do order counts drive? Healthy same-store sales. Everyone always talks about same-store sales count. If you got good same-store sales, what do you have? You have strong unit economics. Strong unit economics gets you store growth. Now, Ritch talked to you about earlier. We had a couple years, I remember we launched New and Inspired. We were up 9.9%. We shrunk our stores.

You need a few years of same-store sales, and you need to move your profit number before the lagging indicator of store growth helps, and that's why it's kind of further up the ladder here. You have store growth and what do you have? This bigger number, which is total retail sales. Same-store sales is important, but total retail sales is higher up on the ladder because it comprises both. It helps you really drive share growth. You saw the numbers Ritch showed earlier, really how it's a significant increase since we became number one. Share growth gets you scale, and this is the important piece. What does scale get you? Scale enables value. Scale enables value. Let me talk to you about what I mean. Value matters.

Ritch said earlier, "Hey, I don't know who in this business has pricing power." You know who in this business has pricing power? Is consumers. They can say, "You're charging me too much," and as you saw in total pizza less Domino's, they can come to you less. The customer has pricing power. What you need to have in order to succeed in this business is order count, because order count drives volume. In times where potentially margins need to shrink, there are headwinds on whether it's food or labor or what have you, how do you overcome, how do you keep the value where customers want it? How do you keep $5.99 for almost a decade? Is you grow volume.

Even if the margin shrinks, we don't put percentages in the bank, we put dollars in the bank, and that's what scale gets you. Value at scale then lets us give our consumers, our customers, price points that they're going to want, not price points that we want. I always joke, "Hey, I'd love to be able to dunk a basketball." I'll never be able to dunk a basketball. I'd love to be able to charge $100 for a pizza. I'm never going to be able to charge $100 for a pizza. How do we give the customers the pizza at the price that they want? It's through this value at scale. That also lets us continue to drive the profits home that our franchisees need. No matter what the headwinds are.

Make sense? When you think about headwinds, Look, we all have the same headwinds. What really has become clear to me over the last few years is that with the scale that we have and the value that we can offer, the headwinds in the industry are tailwinds for Domino's. They're tailwinds for us. Ritch talked before about the data-driven decisions we do. I kind of liken it to taking a test in high school or college. Whenever we have a test, Ritch and I in the boardroom about what should we charge consumers, we have the answers to the test. It's like going in and making decisions with the answers to the test because we do all the data analytics ahead of time. There are headwinds out there for everybody.

At the end of the day, headwinds for everybody else, because we have the answers to the test, are tailwinds for us. Value at scale. We said the pricing power, we're not sure there's really anything like pricing power. Customers have the pricing power. You know what we have? We have something stronger than pricing power. We have profit power, right? Profit power is something that's consistent and sustainable, right? Profit power is something that even when the economic circumstances won't allow you to take price, you still make money. Why? Because you have volume. Profit power is, we think, the term that's important to think about long term, especially in QSR. This is profit power, right? We launched two medium two tops for $5.99, believe it or not, in December of 2009. It's been almost a decade on that offer, right? This is profit power.

Offer hasn't changed. Ticket has increased. We've done some smart things around adding things to the $5.99 menu. Every time we add things to the $5.99 menu, consumers pick more of them, so ticket goes up in a healthy way. We're not raising prices. Customers are happy they're buying more things. Essentially, the main price point on our promotions have stayed the same, yet you see skyrocketing EBITDA. That's because of scale. That's because of volume. That's because we doubled the business. We've created a second Domino's. One of the ways you achieve profit power is through fortressing. Want to go a little bit deeper into fortressing right now. First, maybe there's an elephant in the room on comps.

I know a lot of folks have questions on, "Hey, aren't you worried about the impact of fortressing on your comps?" We thought we'd just give you the number for 2018, at least. In 2018, the headwind on our comp, we think, is somewhere between 1%-1.5%, right? I'm going to tell you, that is an investment you want us to make all day. You want us to make this investment all day. Let me tell you why. 1%-1.5%, it matters to us. We look at all of our investments. To be a little funny here, it really doesn't matter to us. Why does it not matter to us? Let's think about this headwind against our comp. What does our comp look like? Is it hurting us? Yeah. I mean, we were up 7.1% year-to-date.

Maybe it would be nice to be up 8.1% - 8.6%. In the industry, and this is not just pizza industry, there's no one doing even half of what we're doing, okay? Our feeling is, hey, if you can win in the short term while setting yourself up for the long term, that's a good win. Plus, what's higher than. We have 7.1% here. Let's take the top end of the headwind and say it's 1.6%. Okay. Well, we could have been up 8.6%. You know what we're up in total retail sales year to date? Jeff will show you this later. 11.7%. All right? We're making a 1%-1.5% impact investment in same-store sales, still leading by 2x on same-store sales and getting a total retail sales well north of where this headwind would have been had we not done any splits.

We think this is an investment you should want us to make, and we certainly want to make all day. We're going to show you some results of these splits in a little bit, so you can see a little more. Why doesn't the comp worry us? I'll save you all the belabored bullet points. You have a company here in Domino's that is playing two games. We are playing to win in the short term, and we are playing to win in the long term. That's a difficult thing to do, right? We're doing both at the same time. We're continuing to have the best same-store sales in the business, right? Building that order count. That order count, at some point, it requires more stores. Remember, we doubled. We created a second Domino's since 2008.

We need more stores if we're going to double it again. Let alone all the power of fortressing that I'm going to get into. We plan to continue to double this business. Winning in the short and the long game is our plan. Why fortress, right? Proximity matters. Ritch talked about some of our franchisees delivering service that's best in class. Under 20 minutes, 17 minutes. Some countries internationally, even less than 10 minutes. They do it through proximity, right? Proximity allows better service. Why? You're closer to your customer. Even I can do that math. Okay? What does it also do? We know we're in competition for drivers, right? Do you want to drive for Domino's? Do you want to drive for a delivery aggregator? Why would you want to drive for Domino's? Because of our proximity, you get more runs.

I think I actually heard someone say more runs. You're right. You get more runs. All right. No, it's all right. I used to drive a taxi in New York. The more runs you get, just like the more rides I used to get. What do you get when you get more runs? You want to stop talking. No, don't stop talking to yourself. It's good. I have the same problem. There's a medication I can talk to you later that. Everyone wants a deal. Yeah. You and I, we'll do the two for one deal on that one. You do more runs, and you get more tips, right?

You're making your salary, but you're making more in your salary because you have more tips from each run, not only because of the frequency of the number of runs, but when you're delivering great service, guess what? Your tip goes up. All right. It gives an advantage to drive for Domino's. Next thing about fortressing. What does it allow? We keep talking about this. Everyone's talking about delivery, and delivery is super important to us, but we all know what's bigger than delivery, and that is carryout. Every time we open up a store, the carryout volume is 100% incremental, 98%, sometimes well over 100% incremental. Why? Because people just don't want to walk too far away from their stores for carryout. This part of the business that's significantly bigger than delivery, proximity is super important.

Next is franchisees care what they make on a per store basis. They also care what they make on an enterprise basis. Right. If you're making record profit per store and you're owning more stores, guess what? Your enterprise EBITDA goes up. Next, helps us against the competition. We know we deliver better than everyone else today. We know everyone's trying to catch up and leapfrog us. How do we stay better? We continue to franchise, and we think that's the key that's going to have people, no matter what platform you can order pizza on, they're going to order it from Domino's. Lastly, we learned this, Ritch talked about how starting in the 1990s, for 20 years, we stopped growing stores. Right. There's a competitor out there now in the U.S. that exists because we stopped growing stores in the 1990s. Right.

If we don't grow stores, if we don't split our territory because the customers want better service, somebody else is going to split that territory. We're talking about fortressing today as an offensive thing, and it is offensive. Know we're also doing it, we have experience, it's a defensive play as well. If money is there to be made, someone will come in. Where is fortressing working? Last year, Ritch took you through Seattle. We want to be a little bit broader because this really is happening all over the world right now. I'm going to give you a couple of international examples. I'll give you domestically, actually, a big city example and a small city example to show you it's really kind of working for us everywhere. First example I'll talk about is India.

India, really, we learn things from folks around the world just like they learn from us. In India, we learn fortressing is super important. There's a store in, I believe it's in Delhi, that has been split well over half a dozen times. If you look at India today, you'll notice one thing, which is we have one less major competitor than we did in the past. I can tell you, we didn't same-store sales them out of the country. Right. We fortressed them out of the country. In the U.K., there are a couple of examples. Here's one in Exeter, where we started with one store and we split it twice, one in 2014 and 2015. If you look at where we are today versus where they were pre-split, well over 100% increase in total sales. Nottingham. Any Robinson fans out there? No?

Don't know what I'm talking about. Okay. Well, Nottingham. Nottingham has 10 stores today. We had six stores prior to adding four in 2013. You see the sales numbers, right? Pre, post, almost 80% up. What I really like is that delivery time, 23.9 minutes. All right? If you look, since those stores have been open, so they opened in 2013, 2014. The look here is 2015 till today. So no more splits in those areas. Do you think the splits work? Do you think that sales continue to happen? Absolutely. These are two markets that are definitely outpacing the rest of the U.K. All right. Let's come back to America. We thought it was important to share with you a Team USA market. Team USA are corporate stores.

There are a lot of companies out there who are probably splitting stores because they want their franchisees to split, and they say, "Well, shucks, if we're going to ask the franchisees to split, we better split ourselves." We're selfish. We're doing it because we're making money. This is working. We wanted to show you what's going on in Vegas. Here is the pre-period. We have three stores that we split into four. You can see, split is really the wrong word for Domino's. We are so big already in this country that it's really kind of a redistribution or realignment of territories. You can see this new store took some households from three different stores. The household count's the same, so no green space here. Pre, post the same.

With the same amount of space in Las Vegas, let's look at what happened to the cluster of stores. All right? Sales per store per year, up $42,120. Let me dimensionalize this a little bit. Okay? These are average annual sales per year. So the stuff pre, whatever sales were, it was divided by three. Now, whatever the sales are divided by four. What does this mean? This means it added more than 100%. It's up $42,120 for that entire cluster. Carry-out sales we talk about all the time being incremental. Right? Carry-out sales per store per week, up $81,000. Incremental. We're getting more out of this cluster in total sales and in carry-out, than we did before. Net Promoter Score. Remember I tell you, customers are happier when you get them their pizza quicker. Net Promoter Score up 12.

Remember, this is just a year. Ritch talked about the goal is a three-year cash on cash returns. This is just after one year. Speaking of cash on cash or EBITDA per store per year is actually up. We added a store, and the average per store is still going up. It's not just because the new one is making money. There's a store in there, particularly the one that we took a lot of the addresses. Look, it lost a lot of addresses. It's making more money. Why? Tighter delivery space. Right? We are going to continue to do this in Vegas. By the time 2019 is over, we plan to be up 25% in stores. Store 9038 is the one I just showed you. That opened up. We've had two since then.

Not quite a year of data for that, which is why we didn't show today. You can see we already have four leases signed. 2016, we had 27 stores. By the end of 2019, we expect to have at least 34 stores. This is a corporate market. That's a big market. How about a small market? This is a franchisee that we have, Kevin Shaw, in Roanoke, Virginia. Kevin had one. He had a lot of stores, but this is one particular store. What he did was he split his territory. You can see there's some dark blue at the end. He split the territory, and he got about 400 new addresses because he can now drive a little bit further in his second store. Essentially, this is a split, right? What happened pre, post the split?

Total sales after a year, one year, sales for these two stores versus the one, up $500,000 . EBITDA up $130,000 after one year in a small market in Roanoke, Virginia. All right. India, the U.K., Las Vegas, and Roanoke. What does all this fortressing do? Right? It accelerates the enterprise EBITDA for our franchisees. What's enterprise EBITDA? The number of stores, which is about six to seven per franchisee, times that EBITDA number, that 133 number that Ritch showed you earlier, kind of over time. That's enterprise EBITDA. Couple of things on this chart. One is you can see our average franchisee, their enterprise EBITDA is approaching a million dollars a year. Okay? That's going to be a nice milestone the day that we hit that. I want to talk to you how we're growing this enterprise EBITDA.

First, New and Inspired, people talk a lot about New and Inspired in 2010. The fortressing started happening in 2012. This order count growth, though, we were talking about has been helping grow it as well. There's something else. We've talked about fortressing our stores. Ritch talked about fortressing with our supply chain. We're fortressing with our franchisees as well. Okay? Here's what I mean. If you look at the X-axis, you can see in 2008, we began what we call an ABF program with our franchisees. You all went to school. You're here, so most of you probably got As. You also know what F means, right? All right. We had 1,270 franchisees in 2008, and we have 788 franchisees today. That doesn't mean we're not growing our franchisee base. We're getting call it about 30 franchisees a year.

We are fortressing behind our best operators. Something that is also helping drive all of these order counts is service is better because we have better operators operating these stores. The other thing is, if you look below, is the number of single store operators. Think about all the headwinds going on now. Think about folks that don't have the EBITDA that we have that have a bunch of single store franchisees. It is going to be hard for them to stay open. We went from 552 to 278 single store franchisees. We don't have a single store franchisee problem, nor do we have one or two behemoths that can also put some pressure on us. What about the EBITDA for the entire system? If our franchisee system was a company, pre, post on EBITDA.

Remember I said since 2008, we've doubled the Domino's business from an order count perspective. We've tripled that EBITDA for our franchisees over that time period. Okay? Order count at scale matters. That's what drives the virtuous cycle that Ritch talked about earlier. All right? Order count at scale drives that virtuous cycle. All right. To take you through the last part, Mr. Jeff Lawrence. Thank you very much.

Jeff Lawrence
CFO, Domino's Pizza

Thank you. You guys can clap for Russell. That was great. I thought he did great. Morning, everybody. It's great to see everybody again. Again, as Ritch said, we appreciate you staying over in Florida one more night and one more morning. Hopefully, this has been worth your time so far hearing from Ritch and Russell. As you've become accustomed to at these investor days, I'll walk you through some of the numbers, just dimensionalizing and pulling it together from a financial perspective what this all means, while also at the same time, we'll give a little bit of look into 2019, just in case you have a model that does need to be populated sometime in the next couple of days. Really three things.

We'll go through top line, bottom line on the left slides that you're usually used to seeing, but again, try to dimensionalize it a little bit. I'll spend just a couple seconds talking about how the global industry is doing. Punchline there is it's doing great. We're very fortunate to be in this global pizza industry. Pizza is alive and well in about 100+ countries around the world, then what that means for store opportunity for us. Then finally, a look into 2019. We're in 2019, but looking at some of the things that we're thinking about from a financial perspective that may be of interest to you. Let's jump right in. If there's one thing that hopefully you take away from today is that retail sales matter.

You've been hearing us talk about this now really for longer than you probably would admit, but we know we've been talking about this for three, four plus years. It's really because at the end of the day, as a global franchisor, this is what matters. Having a balanced result in retail sales matter just as Ritch and Russell have unpacked for you today. We'll talk a little bit about that as we get kicked off here. This is a slide that I've shown you before, it's not a complicated slide, which is why I can present it. There are four ways to get retail sales growth going. You got a U.S., you got an international business. The first is everybody's favorite conversation, which is a thing called comps.

We are very fortunate as we start 2019 to be yet in another year where we believe we're going to be able to grow comps in both the U.S. and the international business, not everybody can say that. At the same time, on the bottom of the slide, around the world, our unit economics, those comps year-over-year-over-year, 99 consecutive quarters in international, 30 in the U.S., have gotten us to a point with unit economics to where we also get three and four, which is the even harder ones, which is consistent, sustainable unit growth globally. We're really hitting on all cylinders here. We think we're going to continue to hit on all cylinders.

At the end of the day, if you were to draw it up on a whiteboard, this is exactly what you'd want, and we're proud that we've been able to achieve that and hopefully continue to sustain that going forward. Ritch shared with you the global retail sales growth history just a moment ago. I'm just going to walk quickly through the U.S. and the international slide. We've broken it out basically between the comp in the dark blue. Everybody likes the comp. That light, that kind of Carolina blue a little bit, almost Carolina blue on the top is the retail sales contribution you get from the unit growth. In the U.S., you see a really interesting story. On the left-hand side of the chart, comps equaled retail sales fundamentally. We were just like everybody else. Comps, no real unit growth.

We were like everybody else, that's why everybody asked us only about comps in 2011 and through 2014 or 2015. An interesting thing happened. That chart that Russell showed you with U.S. franchisees, the profitability got to the point where the economic investment for our independent entrepreneurs was so good that they decided to really start to throw the capital behind the business, that's when you started to see hammers swinging and the units getting put in in the U.S. Every single year, that light blue bar is getting bigger and bigger and bigger, when you look at it, one way, one good way to get to double-digit sustainable retail sales growth is to have comps firing, also to have that unit growth firing at the same time.

Really proud of what the U.S. business has been able to do here under Russell's leadership with his guys. Again, our goal here is to keep this going, and we feel pretty good about it. By the way, we talked about retail sales, we've talked about splits and comps and fortressing all day long. That 7.1% , as Russell said, could have been in the 8% handle. We made the conscious decision to make the investment, that 1-1.5 point investment to get the unit growth fired up even faster, more aggressive. That's why we're well north of 10% in the last three or four periods, again, that's hopefully our goal going forward. International. Under Ritch's leadership, Ritch led this division for more than seven years. I could gush on about this slide all day long.

I won't, because when you have these kinds of numbers, you really don't have to, but sustainable, consistent balance geographically also between same store sales and the unit growth contribution to retail sales. As you can see, double digit every single year. This is a look without FX, so it gives you really the sense of how the brand's really growing in all the local markets. Again, a track record of growth here, certainly in retail sales growth, but 99 consecutive quarters of comp growth in the international division, which is just truly astounding. Retail sales growth is great. We talked about the comps. The only thing we haven't really talked about, and Ritch showed this a little earlier, is the unit growth. More than 5,600 units since the end of 2011, continuing to grow.

A little bit of a bump there when we had a little bit more conversions in 2016 that we've talked about in the past. Basically, a nice steady burn kind of up the hill here. Not to be understated is the dark blue at the bottom. That's the U.S. business. A 59-year-old business, which in 2018, will once again be the number one market for unit count growth in the world. 59 years old and a growth opportunity at the same time. Really proud of what we're doing there, because again, the dark blue is just one market. The rest of the blue is international. That's 85+ markets. Very diversified global growth here. Really proud of the trend here. We talked about what matters today, and we are trying to tie together all of the financial pieces here for you.

You can't do all of this unless the franchisees are really satisfied with the economic opportunity. You've seen this before. 2008 to 2017, all the way to $136,000 at the end of 2017. One of the nuggets that we'll give you today is an early look at 2018 U.S. average franchise economics, up yet again in dollars. Current estimate, $137,000 - $140,000 . The important thing to note here, tying together splits, tying together fortressing. Is that $137,000 - $140,000 in 2018, that average? That includes all those split units from 2018, from 2017, from 2016. When you add it all up, on average, even with those new units, the dollar amounts are still going higher for our franchisees on average. Really proud of that, really excited about that, because we think that gives us an opportunity to continue the momentum going forward.

Of course, when franchisees are winning, it really gives a great opportunity for our shareholders to win, the folks in this room and around the world. Really proud of our 20%-ish or so compounded annual growth rate in diluted EPS over a very long period of time. Certainly 2018, we've been shooting a little higher batting average than normal primarily due to tax reform. Really importantly, the ops continue to really fire through the first three quarters of the year as well. You roll it in, continues to give us really good flow through to the bottom line. We're taking those retail sales, double-digit retail sales. We're getting really good leverage into earnings per share.

Again, we don't give guidance on EPS going forward, of course, our goal is to try to maximize that as much as we can while still making all the right choices for the long term. Shareholders. We talked about franchisees winning, we talked about shareholders winning. We also are very serious about getting that enormous amount of free cash flow generation we get out of our business back into the hands of shareholders, but only after we make the smart investments to continue the train rolling down the tracks. This is a look since 2011 on the amounts that we've returned to our shareholders. Various ways that we do that. Of course, an ordinary dividend. We've done specials. We've done accelerated share repurchases. We've done open market repurchases. The menu is alive and well to us. We try to be opportunistic.

Over this time period, we've returned more than $3.5 billion back to you, the shareholders, which is a great end result for those that have the confidence in us under Ritch and the leadership team as we continue to go forward. Also in that gray box on the left-hand side, I'd be remiss if I didn't take a little bit of a moment to really congratulate our leadership team, again, the franchisees around the world. The stock has performed extraordinarily well, with total shareholder return north of 45% over this time period, which is almost 4x the S&P 500 and almost 3x the S&P 500 restaurant index. Really proud of the value that we've driven at the end of the day. Again, our goal is to try to continue to keep that going as we go forward. All right.

Those are a lot of the numbers you know. We gave you a couple nuggets that I don't think you had before. Most importantly, that the franchisees, again, made more money in 2018, really than in the 59-year history of Domino's. Let's now look and take a broader look at the global pizza industry and give you a quick update for you there and what that means for us as far as unit count opportunity, both in the U.S. and abroad. What matters? Well, the industry matters. The global opportunity matters. For us, it's really the same here. We've tried to dimensionalize the global pizza industry a little bit in more detail. You'd normally hear to say that, hey, the global pizza industry, all in, including the U.S., well north of $100 billion. It's big. It's growing. It's fragmented.

It's growing specifically in carryout and delivery more than full service and dine-in. Those are all great things for us. In the middle of the slide, we came up with a little bit more of a granular look on what's the quick service restaurant subset opportunity of the $141 billion total opportunity in pizza. You can see it's split pretty evenly between the U.S. and the international opportunity. Regardless of which number you pick, you can pick either one you want. You can pick both. You can pick none. It's a big industry. It's growing. It's fragmented. Again, it lines up well to what our strengths are in delivery and carryout. Great industry, but what does that mean for you all at Domino's as you look at the opportunity in units going forward? Well, you heard Ritch talk about it earlier today.

One of the big things that he's pushing for and that we are behind, and our franchise partners are behind, is to get to 25,000 units by 2025. We're serious about it, and we think we have a really good chance to get there. One of the first ways we're going to get there is by continuing to push aggressively for unit growth in the U.S. This isn't as hard of a conversation as you would think it is with franchisees making more money than they've made in the history of Domino's. We're using data-driven decisions. We know where the sales are, we know where the locations should go, and through the first three quarters of 2018, you could see that we were continuing to accelerate the U.S. store development. We believe we have at least 2,000 more.

That gets you into the 8,000 handle that we've talked about before. Again, our largest market, we're not done in the U.S. Really important distinguishing point here. We are not done in the U.S. The economics are there, the opportunity is there. We think we can go get this over the next seven or eight years. Let's now shift to international. We're going to do this a little bit differently than you're normally used to. Really, because we think it's time to look at it a little bit differently. We take the top 15 markets by store count. We usually show you a slide with the total opportunity, and we say, we got at least 5,000 units in these top 15 by current store count. It's an easy way to look at it. It's a good way to look at.

We're going to do it a little bit differently today. Today, I'm going to tell you that in the top 15 international markets today by store count, minus Brazil, Russia, India, and China, because everyone loves that acronym, and I do too. It's really easy to remember. We've got at least 3,000 more stores to go just in those 15 markets there. Again, without the BRIC markets and quite frankly, without the other 70 + markets that aren't even going to be on this slide at all today. These are just the big guys. When you look at just Brazil, Russia, India, and China, you mostly know about the India story. They're a public company. Fantastic partnership with Jubilant FoodWorks out of New Delhi, India. They are just a great story for the brand.

We don't talk as much about Brazil, Russia, or China, as Ritch mentioned earlier, Dash Brands, which is our China master franchisee, was here at this conference, and they talked about getting to 1,000 units. We think that's a real opportunity. We agree with them. It's at least 1,000 units. Brazil and Russia, we think those markets over time are probably at least 1,000 unit per market opportunities. You add that up, you look over the next kind of medium to long term, those four markets alone, at least 3,500 more units. Not total units, more units for just those four markets. Of course, as you look across this slide, that's why we have the confidence that we can go from around the 15 handle in units to the 25,000 unit mark in total by 2025. All right.

To wrap up here, before I bring Ritch and Russell back up for some Q&A, we'll look ahead to the rest of 2019 and give you some updates that I think you will care about. What better way to start 2019 than with an accounting update? I know you guys love this stuff. I know you love it. I get a lot of questions on what's the new GAAP stuff, what's the SEC saying? I love when I get these questions. Last year, if you remember, it was all about revenue recognition. 360-ish days later, it's now all about lease accounting. For us, it's going to be really simple.

Expect us to gross up our balance sheet when we report Q1 early in the spring, do not expect any reclassification or restatements of prior period financials and don't expect any material income statement impact from adopting the new lease accounting standard. Balance sheet will change, it'll gross up. Nothing really on the income statement materially, we're not going to change anything going backward. That's the lease accounting standard. That counts for, I think, one CPE credit for all of you. Chris Brandon will get that to you as you exit on the way back to the airport today. Let's now get into the investment. Before I tell you what I think our CapEx and our G&A is going to be for 2019, let me just again dimensionalize for you a little bit what Ritch and Russell have been talking about.

Because it really does tie into the level of resources we think are required to keep this train going down the track. I'll work from the top left here. The first thing we're going to continue to do is we are going to go hammer down on the digital consumer experience that's already best in class. Not good enough to be number one, not good enough to be best in class. We are going to continue to pour money into this because it's what the consumers want, and it's what's going to continue to drive this business both in the U.S. and as we globalize to many more markets around the world. Moving to the bottom left, Pulse. We're working on a next generation point-of-sale system that we've mentioned to you before. We've just embarked on this journey.

The one thing that I'd be remiss if I didn't say is, while most QSRs out there are trying to get their system on one point of sale, we've had one for over a decade, we're now moving to 2.0 while the rest of the brands are trying to get to 1.0. It's been a huge competitive advantage for us already, with the next generation point-of-sale system that we're starting to work on, it's going to be even more important. It's going to enable mobile even better. It's going to be cloud-based even better, it's going to integrate with our e-commerce capabilities globally so that we can continue to provide a great technological in-store experience that will continue to grow retail sales.

On the top right, I know some of you visited the Edison, New Jersey supply chain center, the biggest and most advanced that we have in the entire Domino's system, late last year. This is a picture of our Doughbot. Yes, I said Doughbot. That's what we call it. This is basically another example. All of the things you see here are technology-based. Even if it's supply chain, point of sale, e-com. I'll get to the bottom right in a second. All of these things are technological-based, and supply chain is ripe for technological innovation. We did it in Edison, New Jersey.

We're going to do it in South Carolina, as we announced in the latter half of 2018, and we're also going to do it in Texas, which is the location of our third new center that we will be working very hard on in 2019 to open along with South Carolina in the early part of 2020. Finally, smart investing for the long term. One of the biggest kind of not secret secrets that we have is we have homegrown talent inside the world headquarters in Ann Arbor, Michigan. Analytics professionals, marketing folks, technology folks that all work together to create the innovation that you've become accustomed to from Domino's Pizza. On the bottom right is a rendering of our innovation laboratory that we are building out in the Buffalo Patch, if you've been to Ann Arbor, and what we affectionately refer to as our tech garage.

This is going to be more than a 150-seat facility where all of those innovators can continue to work together to come up with the next tracker, the next GPS, the next AV solution. Whatever it is that we're going to ultimately end up doing, it's going to be coming out of this collaboratorium, and we're really excited about it. That's the soft stuff. Let's get into the hard numbers. $390 million-$395 million for gross G&A for 2019. I'm not going to give you more than one year because we're living in a dynamic environment, a dynamic industry with lots of competitive things going on. I'm pretty sure that we'll end up in this range. You do know that it can flex significantly for strategic opportunities or performance-based opportunities, and you know that. I've told you that before.

As we sit here in January, $390 million-$395 million gross. The reason why I say gross G&A is because this doesn't include franchisee contributions to us for, among other things, the digital fee that they pay us as they co-partner with us in investing in that best-in-class technology there. CapEx 2019, $110 million-$120 million. We are going to get a lot done in 2019 for the long term with this $110 million-$120 million. Material progress, not on one new center, but on two more centers after New Jersey. Real material progress on our next generation point-of-sale system. Our innovation laboratory that is going up and will be open in the spring, summer of 2019. We are going to get a lot out of this. We're going to get high ROI out of all these investments, and the gross number here for 2019, $110 million-$120 million.

All right, let's shift to what our operators in the U.S. we think we're going to face. We all know that there are some labor pressures out there. That really varies by market. We do know with more certainty what they can expect in food, and it's basically that their food basket is probably going to be up in the 2%-4% range in 2019. A reasonable range. We're going to continue to upgrade the product, which is included in the 2%-4%, and we feel good about commodities as we go forward in 2019. Shifting gears a little bit, FX. We've given up over the last six, seven years more than $30 million of operating cash flow, EBITDA, however you want to calculate it, pre-tax, from FX. It is what it is. Not a lot we can do about it.

2019, as we sit here today, looks to be another headwind year for us on FX. Again, the one thing I'd show you is at the end of the day, that EPS growth that you've become accustomed to includes those headwinds on FX. We don't use it as an excuse. Again, it kind of is what it is. We hope that it flips in our favor. We certainly feel like we're due for a good year at some point. The economists tell us right now that it should be between 5% and 10%, and we'll update you later in the year if that materially changes. Balance sheet update. You know that we've been fairly active in the capital markets over the last four or five years, topping it off a little more frequently, really layering the maturities.

Acting like what we are, which is an investment-grade credit out there in the market. Current leverage ratio, kind of the old school calculation, just taking EBITDA versus gross debt, around five and a half turns at the end of Q3. Continuing to de-lever, as you'd expect with EBITDA going up over time. Next par call opportunity on our 2017 five-year note is in January of 2020. That doesn't mean we're going to do a deal in 2020. It doesn't preclude us from potentially doing a deal in 2019. Again, this is one of the key dates that people normally like to know in our existing facilities, and January 2020 is the next date there.

Again, at the end of the day, our goal is to optimize the cost of capital and just be opportunistic if the market gives us that, and be able to pounce on those types of opportunities going forward with the capital structure. Finally, before I invite Ritch and Russell back up to the stage for some closing remarks and for some Q&A, we are super excited to reaffirm our three-to-five-year outlook. In some ways, there's no update to the outlook. The outlook is I'm starting another three-to-five-year shot clock here. We are. Comps, 3%-6% globally. Units, 6%-8%. You do the math, it's 8%-12%. Exactly what you've seen the last couple of years from us. I'll make just one more point as we wrap up what really matters.

What really matters at the end of the day is the bottom number. If I can get balance on the top, I kind of don't care whether it's 3%-6% or 6%-8%. If they are sufficient and they work together to get me 8%-12%, to get us 8%-12% at the end of the day, that's what we really care about, and we're really proud to reaffirm our guidance. Again, includes all the splits, includes all the competitive threats. It's the same number. We think we can deliver this more often than not over the next three to five years. With that, I'd like to welcome Ritch and Russell back up to the stage for some closing remarks and then Q&A.

Ritch Allison
CEO, Domino's

Thank you, Jeff. All right. Before we get to questions, just a couple of thoughts to wrap up this morning. First, I hope you take away from the discussion this morning that we are really excited about the opportunity ahead of us in our industry. We feel very fortunate to begin to go after that opportunity, that journey to dominant number one from a position of strength relative to our competition, strength relative to where this brand has ever been in the past. We believe that if we stay focused on the things that matter to our customers and the things that matter to our franchisees, then we can deliver on the things that matter to you as our investors. With that, we're going to open it up and be happy to take your questions.

Jeff Lawrence
CFO, Domino's Pizza

For those that have a question, both Chris and Becky have microphones. Just please raise your hand nice and tall, and they will pick you at their will.

John Ivankoe
Analyst, JPMorgan

Hi. Thank you. John Ivankoe, JP Morgan. The comments, obviously, in terms of what you think the impact from splits will be is interesting, especially 40% of a store sales, you say it's 100% incremental that is takeout.

Ritch Allison
CEO, Domino's

That's correct.

John Ivankoe
Analyst, JPMorgan

It's on-premise.

Ritch Allison
CEO, Domino's

Yeah.

John Ivankoe
Analyst, JPMorgan

If you were to take 4.5%, which is approximately your store development, 60%, then divide that in half, that sits between that 1% to 1.5% type of impact from the fortressing that you talked about. One, I guess that's pretty simple algebra, or arithmetic in this case. Kind of verify that. Is that 50% what you expected, in terms of, again, the impact for you from fortressing on delivery sales, and where do you think that number trends over time? You could imagine how it could go higher or lower, and 50%'s obviously like a nice, round, easy-to-remember number, but where do you think that trends over time, just to get even a little bit more into the details?

Ritch Allison
CEO, Domino's

Yeah. What we shared with you this morning, John, is the empirical data. It's the real data for what we saw during 2018. As you take a look going forward, we're not going to project what that impact will be here this morning, but it'll be based on how rapidly we continue to grow the store base in the U.S., and what portion of those stores are fortressing and realignment of some of the territories of our other units. What I will tell you is that each of those decisions that we and our franchisees make about where to open a store take these things into account.

When we sit down and look at where a new store is going to go, we're not just having a conversation about what the economics of that incremental new unit will be and what the payback of that new unit will be. We're looking at the cluster of stores that surround it. Russell shared with you that example in Las Vegas. When a store opening package comes to Russell and myself and Jeff, and all of us look at any store that we're going to build in our corporate store business, we're taking those things into account. We're looking at the payback on the new unit and the payback on the cluster, taking into account any of that cannibalization of same-store sales that you might see.

The good news is that over time, our models have gotten better and better, and give us more confidence that when we build those units, we're going to see a strong result, units that we build as corporate stores or that our franchisees build. I think another thing that gives us a bit more confidence as well is that we've been doing this for several years now, and if you look at what's happened in the first three quarters of 2018, we've only closed seven units in the entire U.S. If you're out there opening a lot of bad units, you're going to see a closure rate significantly higher than that. We get a lot of confidence around it. We're going to keep tracking it and keep monitoring it.

There've been a lot of questions about the headwinds, we wanted to share a 2018 number with you, we're not going to project forward a 2019 number or beyond this morning.

Russell Weiner
COO and President of the Americas, Domino's

I would just add to that is, certainly we don't want to project forward because, like you said, things can change. Things can also change for the better. Fortressing also gives you the ability to potentially close the competition. We saw that in India, right? Competition's gone, that then becomes tailwind. Really, that's why kind of year by year, we can continue to plow through the numbers.

Jeff Lawrence
CFO, Domino's Pizza

I think we're right here with Will.

Will Slabaugh
Analyst, Stephens

Thanks. Will Slabaugh with Stephens. Jeff, had a question for you on the 2,000 number you put about the U.S., which we've seen one time or two times before. Have those conversations been had with the franchisees to the extent of saying, "We feel confident around these 2,000 stores." Do they know essentially roughly where they're going to go, and are they confident as you are about those stores as well? Maybe Russell, you may want to hop in there as well.

Jeff Lawrence
CFO, Domino's Pizza

Yeah. I'll start, then I'll kick it over to Russell. He looks after that business. From a financial perspective and a data perspective, we've built the capability internally of kind of what, where does all this G&A go? We've stood up a function, a capability that's really good at estimating sales per quarter mile everywhere in the United States, then being able to amalgamate that, then overlay competition, overlay traffic patterns, other things to say, "Here's where these 2,000+ units" I think we're pretty damn good at it right now. Level of confidence from a data and a financial perspective's pretty high. I think that being a decade in on having data-driven conversations with the franchisees, the other participant on the other side of the conversation, they are so educated now.

They're asking such great questions, our U.S. franchisees, that it's really a good iterative conversation. You can see it in the numbers, at least through the end of the third quarter. They're opening stores. We're not closing stores. Their total profits on average in dollars are up, including all the splits. It's just working. Yes, we think that there are at least 2,000 still. We think we know where they're at, and I think we have a really good chance on going to get them.

Russell Weiner
COO and President of the Americas, Domino's

Yeah, the only thing. You said everything. The interesting thing is that Roanoke example I showed you was an email that I got from a franchisee, how exciting it was. They're doing their own calculations, and it's just super exciting.

Speaker 15

Hi, good morning. It's David Tarantino. Just a question on how you see this pacing. It seems like the current environment is very favorable for you to potentially try to accelerate this fortressing strategy. You didn't mention how you think about that 2,000 and when it occurs. I'm just wondering if the takeaway from today should be that you're trying to accelerate this, given the current environment in 2019 and 2020, and unit growth in the U.S. might accelerate from where it's been tracking in 2018. Relatedly, if you were to accelerate the rate of growth, should we think about the impact on comps as being proportional to what you shared? Maybe like 20%-25% of the unit growth is what you'd see on the comp. That'd be helpful.

Ritch Allison
CEO, Domino's

David, we definitely see some opportunity to continue to accelerate the unit growth in the U.S. business and for a couple of reasons really. First and foremost, the profitability is really strong today, not just at the unit level, but also as Russell shared with you, our profit per franchisee, and the cash flow that they're generating is very strong. We also now are coming off of the tail end of a major reinvestment cycle around the upgrading of the image of our stores as well. With more than 90% of the units in the U.S. now in Pizza Theater, that's capital that isn't being employed now to go out and do re-images and the many relocations that were done in the past. The opportunity is certainly there, and it's ripe, we believe, to continue to accelerate the pace of growth.

As for the headwind impact on the same store sales, as I mentioned earlier, depends on a lot of different factors. What I can tell you is that for each of these stores that opens, we are going through the analytics and the math with the franchisees to try to make good decisions. What we haven't talked about this morning is that in the U.S., Russell and his team actually tell franchisees no on opening new stores. If a franchisee brings a location, maybe there's a new center being built, and they say, "Hey, it'd be fabulous to put a Domino's right there." What used to happen many years back is, we'd help them get a store open.

What we do today is we take that location, we run it through our models, and if it doesn't pan out, either because the unit doesn't look like it would generate strong results, or if we thought that the impact of that unit on the others around it would be detrimental to the cluster, we actively advise and encourage the franchisee not to open that unit. We think about it very much on a micro level. As Jeff said, we know where we believe the next couple thousand units need to go. We'll pull up periodically and take a look at numbers like the 1%-1.5% that you saw today.

We don't worry a lot about it on a day-to-day basis, because when you think about that investment in the context of driving retail sales growth toward our three- to five-year outlook of 8%-12%, it's a no-brainer investment on our part.

Jeff Lawrence
CFO, Domino's Pizza

We're o ver here.

Dave Palmer
Analyst, RBC

Dave Palmer, RBC. In the fortressing strategy, how much do you take care to make sure that that new unit is cannibalizing an existing franchisee nearby? How do you manage that process? Because we've seen, I remember in the late 1990s, McDonald's did this sort of a thing, but it was with new franchisees, and it caused some grumpiness within the system when a new guy is cannibalizing you. The second thing is, when you are doing this, you're saying it's one to one and a half point drag, but you have these examples where it causes some outsized comp growth. Is this one of those things where year two is a big comp year, such that as we get deeper into this process, that 1-1.5 points really goes away because you're lapping the drag with some outsized comp growth? Thanks.

Ritch Allison
CEO, Domino's

Yeah, I'll start and then you guys feel free to chime in. Most of the fortressing that happens is with franchisees building inside of their own territories today. We're in a much better position to do this given what Russell showed you, that we've consolidated the franchisee base down from about 1,300 down to about 800. Most of the conversations we have are with franchisees about placing additional stores inside of a cluster of territory that they have today.

There are times when a store needs to be built on the border between two franchisees. There's a lot of conversations that happen at the market level where some horse trading goes on where if Jeff and I have some territory that's kind of intertwined, maybe I sell Jeff a couple of stores, maybe he sells me a couple of stores. Then we go and fortress from there. In our corporate store market like Las Vegas, it's very easy because we just decide to do it. We have the market and we go after it. Easier when it's the same franchisee. When it's not the same franchisee, it's a little more complicated of a conversation that we have to have. That's part of the whole process that we go through with this over time.

The more success stories that we can have, like Russell shared with you today. The easier the conversations go and the more that we have franchisees who will actually evangelize for the strategy going forward.

Russell Weiner
COO and President of the Americas, Domino's

They do it themselves. They will sometimes come to us saying, "Hey, we're going to reallocate stores ourselves, so Ritch can split and not worry about Jeff." We even have cases because now, remember I showed you that store that lost household counts but made more money? They're all about making money. Really, there have been enough examples of that now that really the franchisees are very proactive with us. It's not us going out as much anymore and proselytizing. It's about them saying, "Hey, you remember that plan we ran here? We want to run it here.

Jeff Lawrence
CFO, Domino's Pizza

The only thing I'd just add from more of a math perspective is your question around what happens at 1 to 1.5. We're not going to give any guidance, as Ritch said, we've got enough vintages now. It's not like we just started fortressing in 2017 or 2018. We've had three-plus years, four, five years of doing this. You've kind of got some of the old vintages in there, split stores. You've got some of the new ones all kind of mashing together to give you that 1 to 1.5. You got a little bit of both in there. To Ritch's point, really just depends on the rate and pace of what we're able to accomplish going forward will ultimately spit you out a number. End goal is that double-digit retail sales growth and that's really the prize.

Ritch Allison
CEO, Domino's

The second part of your question around how things behave over time. It's kind of a two-part dynamic. When you go in and build a new store, as Russell has shared with you, the carryout business is incremental from the beginning. What happens with delivery over time is that we're able to grow the delivery sales per household in the service area because we're providing better service. Because if you think about it, even if your house is four minutes from a Domino's store, pre and post that territory being split. If that territory had a nine-minute radius before, you might have gotten some later deliveries over time because we were waiting on a driver to come back from a nine-minute out location to then pick your food up and bring it to you.

When you tighten these things down, you actually reduce a lot of the variability around delivery times. Think about when we look at delivery times, we're looking at averages, but we're also looking at the distribution. We're looking at standard deviations and trying to understand how often are we really disappointing a customer by being 45 minutes with their delivery. It builds over time, and the data that we've been able to gather and analyze shows us that the closer a delivery customer is to the store, the more frequently they order, the more they spend over time, and the better job we do at consistently giving them good service, the more they spend.

Russell Weiner
COO and President of the Americas, Domino's

The last thing I'd add, too, is a lot of the questions are about the headwinds, and we're not going to project future headwinds, just like we won't project future tailwinds. I'd remind you that first chart or the second chart I showed you on order counts, QSR Pizza, less Domino's. They're down. A potential result and down the last four or five years. One of the results of fortressing can also be taking away from the category, which, again, not projecting forward, but we all talk about what could the headwinds be? Well, that could be a real tailwind if that continues.

Jeff Lawrence
CFO, Domino's Pizza

Christopher?

Chris O'Cull
Analyst, Stifel

It's Chris O'Cull with Stifel. My question's for Russell. If you look at the franchise profitability in 2018, the estimated amount, it's up a couple of thousand dollars, but the comps have been up 7%.

Russell Weiner
COO and President of the Americas, Domino's

Yeah.

Chris O'Cull
Analyst, Stifel

What kind of comp lift do you need, you think, this year in order to sustain growth in the EBITDA number for the franchisees.

Russell Weiner
COO and President of the Americas, Domino's

Yeah.

Chris O'Cull
Analyst, Stifel

Given all the headwinds they're seeing with wages? I also had a question regarding just how does the competitive environment factor in your all's analysis when you look at store splits?

Russell Weiner
COO and President of the Americas, Domino's

The first question was around the comp growth that we need to get, the EBITDA growth. Don't want to get too specific on that, but there is a comment that I've been saying to our franchisees, which is flat is the new down. If you are flat in same-store sales, which a lot of folks aren't even in our industry, to even up one or two, I mean, you follow these businesses, you're down. I don't want to get into specific math. We need X point X% growth to grow. I will tell you that unless something changes dramatically, flat or an up two won't do it, which is why you need the right value. You also need the volume, and kind of maybe this touches on your second question a little bit about kind of competitive context.

We test all of our pricing, that's why we stayed at $5.99 for a while. We know a lot of the competition's come to where we are now and even more aggressive, some as low as $5. I can tell you $5 when flat is the new down in a high-wage market, at least with our numbers, there's not money to be made, right? Whether or not that's sustainable all the long term, but we're in the business of delighting our customers, but also making our franchisees money. $5.99, even in the coast, is a good price point. Kind of south of that, you would need volume better than us, which is best in the business to make money. I don't know if that answers the question.

Jeff Lawrence
CFO, Domino's Pizza

I think we're over here.

Jeremy Scott
Analyst, Mizuho

Hey, thank you. Jeremy Scott, Mizuho. Just on the CapEx breakdown, wonder if you could share some more color on that. Does the Texas and the South Carolina plants, those both fall into 2019, or is there some spill over there? Then separately, I know you don't typically guide G&A going forward or as a percentage of system sales, but given the investments that you're making, are we to expect practically a higher rate of investment going forward?

Jeff Lawrence
CFO, Domino's Pizza

Yeah. First on the CapEx, the $110 million- $120 million for 2019. A bunch of that is going to be getting South Carolina and Texas stood up. We got a little bit of that pulled forward at the end of 2018. A little bit of it'll probably spill into 2020, but the meat of it'll be in 2019. Continued elevated investment, smart investment, you have got to have an investment for supply chain, is a big part of 2019. A big chunk of it is ongoing tech spending, tech investment. You can't get these retail sales without it. If we could, we wouldn't do it. We do need to actually invest in those capabilities and stay ahead of the pack. It's going to be supplemented by that next generation of point-of-sale system that we're really accelerating on in 2019 as well. There's other stuff, right?

Russell will build some smart corporate stores. We're going to finish up the Tech Garage, which is the innovation laboratory that we talked about earlier. We've got a boiled-down prioritized list of some big things that we want to get done. This is not death by a thousand cuts, copy machines and furniture. This is strategic things that are really important to the long-term prospects for the brand, and that's why we think we'll be north of 100. We're going to be smart about each project. If we think we can find ways to optimize, economize, any other kind of ize, we will do that in 2019. This is investment we know we have to make.

What I would tell you is if we came to you in 2019 and said, "We're going to go old school and go back to what I remember 19 years ago when I started. We're never going to spend more than $25 or $30 million on CapEx," you should absolutely sell the stock immediately because it will run right off a cliff when Russell doesn't have dough balls, our point-of-sale system becomes second and third in class, et cetera. That's kind of the CapEx look. On the G&A, again, we don't give a specific metric to that. We do, behind the scenes, worry and fret, and we're always trying to get as much efficiency and as much ROI out of G&A as we can. We only give you one year because it's a real dynamic environment.

I feel like if Ritch stood up here and the rest of the team and we gave you a two or three-year outlook, I know I'd be wrong. I don't know if we'd be wrong up or down or sideways, but it's just really hard to see out there because it is a pretty dynamic, competitive environment right now, and we want to have the flexibility maybe just to invest a little bit more. Maybe we're able to come off it on some things. We're always prioritizing, whether it's G&A, whether it's CapEx, and if we continue to get the retail sales, if we can continue to get the throughput and the ROI, we're really encouraged to be front-footed, like Ritch said. That's kind of how we're viewing it, but really don't want to guide past the next 350 or so days on those.

Jeff Bernstein
Analyst, Barclays

Good morning. Jeff Bernstein from Barclays. Looking outside the U.S. for a moment, maybe just a two-part question. The first part on the international comp, three to five-year guidance. You kept that at 3%-6% for the international. Obviously, 99 straight quarters is pretty impressive. The past three-plus years, it's been at the low end of that 3%-6%. I'm just wondering, as you think about, again, three to five years versus just one year, what was the thought process internally, whether there's markets that maybe were weak the past year or two that you really have great confidence are accelerating, or you have new markets that are going to really kick in? Just wondering why maybe there wasn't a tweak down as you think about multiple years out, just based on the recent trend. Then the second one, just on international unit growth.

That chart you showed, it looks like you had that big spike when you had some acquisitions a year or two ago. Maybe the organic is more stable, but do you foresee more of those big acquisitions? Because obviously, that gives you big jumps, whereas at a certain point, the organic growth is tougher to come by. Thank you.

Ritch Allison
CEO, Domino's

Sure. First, Jeff, on the question around the same-store sales guidance. We still feel good about that three to five-year outlook of 3%-6%. The international business is a portfolio of 85+ countries out there. At any given point in time, and this has been true throughout our history, we've got some international markets that are running double-digits same-store sales, and we've got others that are running negative. That blended number that you see is basically that. It's a blended number across all of those together. As we look forward, even though we've had a bit of choppiness in some recent quarters, we still feel very positive about the opportunity that we have in those international markets.

Even with some of the softer overall same-store sales that you've seen in a few recent quarters, we've been very encouraged by the fact that all of that same-store sales through the first three quarters of 2018 was order count driven. More than 100% the international same-store sales number for the year through Q3 had been order count driven. We look forward, and we still feel comfortable with that range. To your question on the unit growth and opportunities for potential conversions, there is a conversion that is still underway right now, which is the Hallo Pizza conversion in Germany, which is being led by Domino's Pizza Enterprises, our largest master franchisee based out of Brisbane. They're making good progress. I'm sure they'll update investors when they do their half-year readout in the coming weeks.

I'm sure they'll update investors on the progress with the Hallo conversion. We're always looking. Beyond that, we're looking opportunistically. It gets more and more difficult to find big conversion opportunities. The bigger we get. Kind of two things happen. One is, for a conversion to even matter, it has to be of a pretty material scale. Second, it has to make sense geographically in that country such that we're not closing a significant number of units due to overlap, for example. We look out there and look for opportunities, but my expectation is that the vast majority of our growth going forward is going to continue to be organic growth. Frankly, that's the type of growth that we prefer anyway. Conversions are useful to fast-forward share capture, when that makes sense. The long-term way to grow this business is through organic growth.

Jeff Lawrence
CFO, Domino's Pizza

I think we're over here with Matt.

Matt DiFrisco
Analyst, Guggenheim

Thanks. Matt DiFrisco, Guggenheim. Two questions. With respect to the 1%-1.5% headwind from the fortressing, is that also embedded in the three to five-year guidance as far as staying sort of static, even though you're going to probably have to go north of 300 net stores a year in the U.S. implied by your 2,000? The second question, sort of a follow-up to David's where he was asking about the sophomore year of these stores after they've been fortressed. What would Seattle look like right now? Is a Seattle market from a year ago that you showed as a fortress, is that double-digit comping? Is it out-comping the national average because you've added that incremental capacity?

Ritch Allison
CEO, Domino's

Jeff, why don't you take part one and Russell, part two on that one?

Jeff Lawrence
CFO, Domino's Pizza

Part one again?

Matt DiFrisco
Analyst, Guggenheim

The 1%-1.5%

Jeff Lawrence
CFO, Domino's Pizza

Just the 1%

Matt DiFrisco
Analyst, Guggenheim

headwind, is that in the three-to-five-year plan as staying flat?

Jeff Lawrence
CFO, Domino's Pizza

Yeah. The kitchen sinks in the three-to-five-year outlook is the short answer. Whether it's existing competition, newfangled competition, split impacts, it's all in there, in the 3%-6% comps, in the 6%-8% units, and in the 8%-12% retail sales. It's all considered in those numbers that we reaffirm for you.

Matt DiFrisco
Analyst, Guggenheim

Is it embedded then that maybe that becomes 200 basis points if you were to do 350 net openings?

Jeff Lawrence
CFO, Domino's Pizza

I think that just goes to Ritch's comment earlier, which is we won't give guidance on it. If we increase the rate and pace as a percentage of the base and the splits inside of that even get a little bit bigger, you could expect that number to potentially grow. If we go the other way and we disappoint ourselves and you guys a little bit, it might shrink a little bit. That 1%-1.5%, I won't even call it a headwind. Again, it's an investment that we've chosen to make. That's specific to 2018. It depends on what we do and the rate and pace to really determine what that number's going to be going forward. It's all embedded in the 8%-12% for the next three to five years.

Russell Weiner
COO and President of the Americas, Domino's

As far as Seattle, the news there has continued to be good on sales growth. In fact, they're continuing to build. That's actually also one of the supply chain centers that we got to make sure that we're keeping up with the volume that they're putting through. Seattle's still working really well.

Ritch Allison
CEO, Domino's

It's interesting, just to add one comment to Russell's. Our franchisees in Seattle, who are just absolutely terrific partners, they've actually recently said to us, "With labor rates the way they are in Seattle today," Seattle's a $15-an-hour labor market, "we are so glad that we fortressed early on." If they hadn't, then trying to operate that business at a lower scale with $15-an-hour labor would be incredibly difficult. I think that's why when you look in that area of the country, you do see weaker restaurant units and brands really struggling to stay afloat at $15 an hour.

Russell Weiner
COO and President of the Americas, Domino's

It also enables them, remember that we talked about value at scale. If they didn't have the scale out there with wages almost 2x where they are some places in the country, they wouldn't be able to do $5.99, which we know drives that volume. The fortressing has really helped them stick with the plan.

Jeff Lawrence
CFO, Domino's Pizza

Matthew?

Speaker 16

Yeah. Matt McGinley. My question is on the unit level returns. You obviously have comp outstanding at +7 for a number of years, but your returns on a per unit basis seem to be hitting a point of diminishing returns where the profit per unit is no longer increasing at the same level. Part of that's the fruitful part of the fortressing, but the flip side of that or the perhaps negative side of that is you have pretty significant labor de-leverage or decline in labor productivity. I guess the question is what do you do to offset that? Would your franchisees be as jazzed to put up new units if they actually had decline in profit per unit?

Ritch Allison
CEO, Domino's

I'll give you some thoughts back on that and then invite you guys to chime in a bit. While you have, as Russell showed you and then Jeff showed you with the 2018 numbers, you have seen some plateauing. Still growing, but not at as fast a pace, unit level, EBITDA or cash flow. There are, with the rising labor costs in the marketplace and some of those headwinds, as Russell said, it is more and more difficult to get that cash flow growth at the unit level. You've got to continue to drive volume to get it. Importantly, even with that slower growth pace in the unit level cash flow, the cash on cash returns for new units is still very attractive. The unlevered returns are terrific, and we have some incentive programs in place in the U.S. that also invest alongside our franchisees.

It really juices the returns on those new units also. There's still really good investments to make on a per unit basis. What I would draw your attention to also is the other chart that Russell showed you, which was the average franchisee level EBITDA. Which over the period of time that Russell showed you, has gone up more than fourfold. To the point where it's on a glide path to get to $1 million of EBITDA or $1 million of cash flow per franchisee. You got to look at it in both of those dimensions. The absolute returns are still quite strong and still great opportunity by continuing to fortress and build new units for our franchisees to grow what they actually end up putting in the bank, which is the cash flow that they have for their businesses.

Russell Weiner
COO and President of the Americas, Domino's

The only thing I'd add to that is Ritch talked about the absolute story is there. The other is the relative. Potentially it's been flattening out the last few years. What our franchisees do is they look relative to other folks in the industry, right? You've seen our order count growth. I showed you order count, less Domino's for the rest of the industry. That 133,136 kind of number relative, and I know you guys all look at profitability on a unit basis for the competition. They're in the best business, our franchisees, that they could be in. There's the absolute, and there's also the relative to take a look at.

Jeff Lawrence
CFO, Domino's Pizza

Finally, just on the efficiency kind of in the four walls, part of your question, Matt. We are getting more efficient. Our franchisees are getting more efficient, particularly in the U.S. Order volumes do that for you. I do think we have a big opportunity in bringing technology inside the four walls, particularly since now a third of our business is carryout. Russell, our CIO, Kevin Vasconi, really working hard on bringing technology and making sure that the carryout customer is having a better experience. From an efficiency standpoint, the back-of-house stuff, quite frankly, we're still pretty old school when you get behind the counter at a Domino's. I think, again, this innovation laboratory that we're calling Tech Garage, a big focus of that is going to be working on things that improve the customer experience, but also really tries to address efficiencies.

Using technology to drive more efficiencies rather than just same nail, same hammer kind of thought in the QSR industry. Trying to get more sophisticated about it, which is one of the reasons why we're making that investment, that we think we can make some headway there.

Pete?

Peter Saleh
Analyst, BTIG

Peter Saleh, BTIG. Two questions on the fortressing strategy. In India, you guys mentioned you're pushing out some of your competitors and competition's going away. You've been doing the fortressing strategy here in the U.S. for three, four years now. Are you seeing real evidence that you're starting to push out some of your competitors in those fortress markets? Your headline was, Where is Fortressing Working? You gave us some good examples. Are there markets where you feel like it didn't work and you've backed away from the fortressing strategy?

Ritch Allison
CEO, Domino's

A couple thoughts there on the first part of your question. In the U.S., if you take a look at what's happening with unit growth among some of our primary competitors, they've actually been shrinking. Net unit decline. I think also, as you saw on one of Russell's charts, the pizza business in the U.S. excluding Domino's, has been shrinking transactions over time. We are certainly seeing when we look relative to the industry, some pressure that is being applied on some of the competition. Not long ago, there was a smaller regional chain up in the Northeast that declared bankruptcy in the pizza business. I think you're going to see some stress, and it's not just in pizza.

With rising labor costs across the country, if you're not growing volume, if you're not driving throughput through your restaurant, you're just going to have a really hard time making the math work on the numbers. I don't have a crystal ball to know how that'll unfold going forward, but I do know that the longer we stay focused on what matters, on value, on driving transaction counts, it certainly puts pressure across the rest of the industry. The second part of your question, around are there examples where fortressing doesn't work? We've certainly around the world, and not so much recently, but in the past, we've built some fortress stores that don't work in certain places. The lesson that I've learned from that, I think we've learned from that, is that we've got to take that data-driven approach to figuring out where to put stores.

There no doubt have been some stores built, I've seen them in markets around the world where it felt your gut told you that would work, right? "Hey, there's a great new center going up here. We could get a lease there. Feels like a great territory. Would allow us to better serve the area. Let's build a unit there." We find out that it didn't work so well. We're trying to avoid that. In the U.S., we've got great analytics. We know where the stores need to be built, and we push back if a franchisee wants to put one where it shouldn't go. In our international business, we still have an opportunity to take some of these learnings, these best practices, these tools, and port them out to the rest of our markets.

A lot of them just simply don't have the scale that we have to develop the kind of capability. Frankly, to go hire the kind of people that we could hire, and have them work on those types of problems.

Russell Weiner
COO and President of the Americas, Domino's

Yeah.

Ritch Allison
CEO, Domino's

We're still not perfect, for sure.

Russell Weiner
COO and President of the Americas, Domino's

I think we're getting to the point now, too, where there's a yes but on the build. For example, we're able to look future focused. While there may be a build or a split that makes sense based on the dynamics around it, if you build in the wrong place, you preclude the next build. We're getting really ultra-specific on, yes, but also where is that build? Because you don't want to build one at the expense of two. Right.

Jeff Lawrence
CFO, Domino's Pizza

I think we're going to Are we going to Karen here? Yeah.

Speaker 17

High-level question, going back to the data that you gave on the industry outlook for pizza versus QSR. Pizza is certainly growing slower than the overall QSR category. Do you have a view on why that's the case? Is there anything that would make you more optimistic on that gap closing?

Russell Weiner
COO and President of the Americas, Domino's

We could put Domino's back in the pizza number, it would look better. Right.

Ritch Allison
CEO, Domino's

That's absolutely right.

Russell Weiner
COO and President of the Americas, Domino's

Yeah. Remember, the order count for overall QSR wasn't even keeping up with population growth. If you put Domino's back in the overall pizza number, it would be pretty rough, which is, like Ritch said, driving over 100% of that.

Speaker 17

Right. Makes sense.

Russell Weiner
COO and President of the Americas, Domino's

Exactly.

Jeff Lawrence
CFO, Domino's Pizza

John?

Speaker 18

Hi. Ritch, I want to go back to the international comment and your comments about the importance of unit economics. You have very specific numbers for the U.S. When you look at your top 15 markets internationally, are profits per store in general growing, or if there's some anecdotes, you talk about that. I know you talked about the payback by talking about the profitability per store in some of the international markets. Related, there have been some franchisee frictions in international markets. I know there's some sensitivity, some of those are public companies, but there's been some in the press. What are the sources of those? Is that about a unit economic issue, or is it about core split decisions? What are the sources of those frictions when they exist?

Ritch Allison
CEO, Domino's

John, first part of your question, around what's happening with unit economics. Still quite strong in the international business. The average is about three years, cash on cash payback outside the U.S. The absolute numbers for cash flow or profitability vary quite dramatically, depending on what country you're in. We look at the cash on cash returns. Weighted average across those, you take a look at those top 15, they really drive the overall answer in international. Still feeling good about being solidly in that three-year payback. There are some markets where it is improving, some markets where it's flat, and some markets where it's declined, as has always been the case, at least certainly as long as I've been here. The second part of your question around franchisee friction.

In franchise systems, inside of Domino's and other brands around the world, that's something that ebbs and flows. If you go back a decade or so, we had some pretty heavy franchisee friction in the U.S. business also. Those things ebb and flow over time. What I really worry about is, are we generating good returns in the market, and is there enough profitability in our business such that the master franchisor and the franchisees can both earn a solid return? Sometimes franchisors and master franchisors and franchisees may have a vigorous debate about how the pool of profit should be split over time.

When I take a look across our large international markets, the confidence I get is from the fact that the Domino's business is making plenty of money for everybody to earn a solid return and to therefore be incented to continue to invest and grow.

Speaker 19

I had two questions. The first was, I think you put up some data on ticket versus traffic, and it showed this year, I think just over 3% in its highest level of the five years. Are you seeing franchisees Is that just mix-driven? Are you seeing franchisees taking more pricing on the non-national platform parts of the menu than you sort of would expect or hope to?

Russell Weiner
COO and President of the Americas, Domino's

Yeah, great question. One is we continue to add items to $5.99, right? We add salad, That drives the healthy mix. The other thing is we talk a lot about the $5.99 price. What we don't talk as much about is we give pricing recommendations on the entire menu to our franchisees. We're down to the point where we can look at a particular store The relevant competitors around that store and let our franchisees know, really on a monthly basis, how they should change pricing. Some of that pricing is also a recommendation for us that maybe you don't see on TV. That's something that we don't talk about as much, There is just as much as there's recommendations on the national offer, there are recommendations that are literally updated monthly based on what the competition's doing.

If things like labor are going up, the competition's going to be increasing their cost, It lets you raise price in other areas.

Ritch Allison
CEO, Domino's

Ultimately, that decision is the franchisee's decision on the menu pricing, The delivery charge is also ultimately their decision. As Russell said, we try to give them good data-driven guidance, Ultimately, it's their call.

Speaker 19

I think you talked about unlevered returns. Can you just frame up maybe how much leverage your franchisees put on their boxes? We hear a lot about leverage at the franchisee level in the industry, do your franchisees do the same thing or not?

Jeff Lawrence
CFO, Domino's Pizza

In the U.S. specifically, our franchise partners have a choice as to whether lever their independent business or not. A lot of them choose to do some of it. None of them do it to the extent that we would be concerned as the brand owner or the franchisor. They report to us regularly on how they're doing on the P&L, and they also submit balance sheets. No one's gotten into any trouble. We kind of go along on the journey with them. They kind of keep us up to speed with what they're doing. They're not allowed to go to five and a half turns like we are, because they've got a lot of operational leverage, and we don't.

As a lagging indicator, just like you don't have a lot of closures, you don't have any closures of franchisees because they got into trouble with their bank. It's not an issue for us.

Ritch Allison
CEO, Domino's

One of the things that, as Russell showed you earlier, the EBITDA or cash flow at the franchisee level over time. If you went back 10 years ago, I think the number was around $200,000, the average EBITDA or cash flow per franchisee. 10 years ago, the average franchisee didn't generate enough cash flow from their business in a year to open a new store. Right? New store costs $300,000, $350,000. You get today where that number's about $900,000. That average franchisee is generating enough organic cash flow to open multiple stores on an annual basis. You combine that with the fact that the vast majority of this re-imaging cycle is now done, which was another place where franchisees were putting capital.

I think our franchisee base is in a good position where they can make a very thoughtful decision about their own balance sheets as to how they want to fund building new stores. Do they want to do it out of organic cash flow? Do they want to lever it up to some certain degree? There's a lot more flexibility in our system than there used to be.

Jeff Lawrence
CFO, Domino's Pizza

Dennis?

Dennis Geiger
Analyst, UBS

Thanks. Dennis Geiger, UBS. Given the investments being made to the supply chain, specifically the distribution centers, perhaps retrofitting certain equipment across the country, can you just talk about the potential for increasing supply chain profitability, both in terms of absolute dollars as well as margins? Recognizing capacity and low cost dough to the franchisees is the main focus. Just how you think about that profit opportunity.

Ritch Allison
CEO, Domino's

You want to take that one, Jeff?

Jeff Lawrence
CFO, Domino's Pizza

Yes, I'll start, and then these guys can chime in. Supply chain, first and foremost, is a critical competitive advantage for us. We believe in controlling the proprietary fresh dough product, whether it's the hand-tossed, the pan, and we're not going to let folks go and do that for us. That's really critical to us. Being vertically integrated there is a choice that we make, and a profitable choice. Good ROIC on that business. At the same time, and I've said this specifically on some calls in the last couple of years, I think there's opportunity there for some efficiencies. We're certainly investing over time to get them, not in just capacity, but we're investing in systems, in supply chain. We're investing in new technologies. We're already starting to retrofit some of the things we're doing in New Jersey with some legacy centers.

As Ritch mentioned earlier, we have a new leader coming in that actually starts in less than a week. Very optimistic about that business in general. I think there's opportunity there. Now we don't give guidance on margin percentages or anything, but I know the dollars are going up. I know as we add capacity cost, that can be a little bit of a drag, but I think the opportunity for efficiencies are there as well. What I've said in the past, which is what I'll say again today, is I don't expect percentage margins to dramatically increase 500 basis points or to shrink 500 basis points. I think it's a business that's operating where you would expect a business like that to operate in, but with some opportunity on the percentages. Dollars are just fine. ROIC is just fine.

I think the long-term investment decisions we're making there are just fine. I'm still a finance guy, and when you have annual turnover at $2 billion or so, every 10 basis points matters with the operating leverage, just like it does in Russell's corporate stores. We don't talk about it a lot, but we're constantly looking for ways to get the most we can out of there. Most importantly, providing that stable, steady, safe food supply to the franchisees who are putting that capital into the brand. If they don't have confidence that we can continue to grow capacity and be efficient, they're not going to do that. The last thing I'd say is, $5.99 starts in the supply chain. It starts in our supply chain. If we can't be efficient there, Russell and his team can't do $5.99 or $7.99. It's just as simple as that.

It's a value chain that holds together real nicely, and we're going to work real hard at trying to improve it wherever we can.

Andrew Charles
Analyst, Cowen

Andrew Charles from Cowen. Jeff, last year for the U.S., you provided first-year average weekly sales figures for the new stores relative to the overall system. Just curious for an update for that for 2018. Perhaps the level of splits has increased. There was about a 10% delta before. Obviously, you're opening stores with less households in the area. Curious how that's trended and what the delta's been for 2018. Then for Ritch or Russell, can you talk about the changes that you've made for development incentives for franchisees domestically from 2017 to 2018 and how that's shaping up the take rate for what the franchisees have taken you up on in terms of those development incentives?

Jeff Lawrence
CFO, Domino's Pizza

Yeah, I'll give my only 10-second answer in the history that I've been on this planet. I'm going to try my best here.

Ritch Allison
CEO, Domino's

Too late.

Jeff Lawrence
CFO, Domino's Pizza

Yeah, I know. New stores are basically opening up just about as well as they were last year.

Ritch Allison
CEO, Domino's

Oh, okay.

Jeff Lawrence
CFO, Domino's Pizza

Almost. The preamble. I had to say the preamble.

Ritch Allison
CEO, Domino's

Yeah. All right.

Jeff Lawrence
CFO, Domino's Pizza

To the shot clock it.

Ritch Allison
CEO, Domino's

Right.

Russell Weiner
COO and President of the Americas, Domino's

The incentives, actually, I won't even go back a year. You can go back longer term than that. Because of the success and the EBITDA, the incentive level actually has come down. I don't think we go into specifics on it, but the better the economics are, the less the incentive is needed. You're seeing what the store growth is, so we think it's really at a good balance right now.

Jeff Lawrence
CFO, Domino's Pizza

All right. I did my 10 seconds. I'm going to add one more thing to that. Separate from the 10-second answer. We have a choice into whether to give store incentives in the U.S. A lot of brands would come with better than three-year paybacks and say, "Why would you ever give an incentive?" Generational moment, lot of pressures on the QSR industry, including pizza players. Some of the national guys obviously working through some of their own issues. Generational moment to go hammer down. That's why we're doing it, taking great returns and making them even better.

John Ivankoe
Analyst, JPMorgan

You made a comment in your more prepared remarks around Pulse 2.0. You said something about, and I don't have the exact words, global e-commerce capability in terms of what you expected to achieve with that. Can you elaborate what that means? Most of us think about Pulse as being U.S. I understand that it's non-U.S. Do you expect more global integration and more global participation in Pulse going forward? Might that mean more of these bigger markets end up getting on GOLO?

Ritch Allison
CEO, Domino's

Sure. Why don't I start. You guys can chime in a bit. Pulse, just kind of level setting on where we are with Pulse today. The vast majority of our international markets are operating on Pulse as we speak. We've got significantly more stores outside the U.S. on it now than we have inside. I do see a glide path to getting the entire Domino's system on that single point-of-sale system. All of the markets that aren't on Pulse today, we're in some level of active discussions with them about coming on board. I envision that happening. With respect to where we're going with Pulse 2.0, there are a couple of things that are really important in that transition.

One is that the original Pulse that we run today, which has served us really well, was written for Domino's in a time when the vast majority of our orders were delivery orders. The vast majority of our orders came in over the telephone. We're really a different business today. It's an e-commerce driven business. We've got a bigger mix of carry-out and even in some of our international markets, dine-in business. We've got to think about what does the modern interface for Pulse need to look like to facilitate the business that we run today. That's the front end. We're going to make it better for our team members in our stores, and our franchisees to use Pulse.

The second thing that's a big part of it is to develop it using an architecture that makes it easier for these consumer-facing applications to bolt on through the APIs that Pulse will have. The new architecture will make it easier to go in and upgrade or modify specific components of Pulse. Whereas today, that is a more complicated process just given the code base and the architecture that the software was written in. It's a combination of enabling the business that we have today and going forward, combined with helping us to get more agile going forward in how we can continue to innovate and update not only Pulse, but the things that plug into Pulse.

John Ivankoe
Analyst, JPMorgan

Could you give us an update in terms of the percentage of your international, whether store base or sales base that is on GOLO and whether you think I don't think I'm using the right acronym there. In terms of what that may be going forward in terms of Pulse 2.0 and whether you think this might actually be a catalyst, if you will, for the system to come more onto the global system.

Ritch Allison
CEO, Domino's

Sure. On the GOLO side, we've got more than 30 international countries on our GOLO platform, 1,300 + units on GOLO. I don't see the same glide path for GOLO that I see for Pulse as we go forward. We're continuing to work with franchisees to implement GOLO in some reasonably good-sized markets with a couple of hundred units. We don't yet have that in place in any of the largest of Domino's markets. A lot of our larger markets value the control and the flexibility that they have in running their own systems. We're still committed to GOLO. Every new country that we open now, we can have an e-commerce platform for the first single store that opens. It's been a great thing for our business to enable e-commerce in those small and medium-sized markets.

Opportunistically, we may have some big ones going forward, I don't see it rolling out at the pace that I see us getting the full system on the Pulse platform.

John Ivankoe
Analyst, JPMorgan

Thank you.

Speaker 15

Hi, just a question. I think you mentioned, Ritch, centers of excellence that are being developed. Maybe Russell's doing that. Can you describe what that means and maybe provide some examples of big opportunities you see in setting that up?

Ritch Allison
CEO, Domino's

Russell, you're building them. I'll let you take a shot.

Russell Weiner
COO and President of the Americas, Domino's

I think there are a couple of examples. One example would be, let's say, training, right? Training right now, there's duplication. Not now, we're in the midst of changing that. You'd have domestic training for our franchisees, domestic training for our corporate stores, and international training. Sometimes it's combining to one place for more efficiency and effectiveness. The other time, it's bringing new skills to countries that don't have them now. For example, strategy and insights, all the data analytics we're talking about. Certainly, some of our bigger masters have analytics. No one really to the degree that where we have. Whether it's a coaching or a doing, we think that the same analytics that have taken us from what was a pretty flat, mature market here in the U.S. can be brought globally. It's efficiency and best practices.

Speaker 15

Just a quick follow-up on that. Is this internationally at some really big franchisees or big organizations? Is this something that those types of organizations are receptive to, or is this more?

Ritch Allison
CEO, Domino's

They are actually the ones that see the most value in it. Back to what Russell talked about, how important scale is in the business, those are the countries that can benefit most from the more advanced analytics, because they can drive it through a much bigger base of their business over time.

Chris O'Cull
Analyst, Stifel

A question over here. It's Chris O'Cull. Ritch, you talked about the payback period improving in the U.S., and you think about, in this environment right now, I'm thinking that the margin percent's probably coming down with wage inflation for a lot of operators. Investment costs aren't going down. It would imply that the sales volume is at least where they've been in the past, maybe even improving at new stores. Is that the case? It's a little bit surprising given a lot of the new stores are splits.

Ritch Allison
CEO, Domino's

We see terrific unit volumes in these new stores that were open. I think, as Jeff mentioned earlier, he shared a little bit of that data, I think, last year with you. We're still seeing new stores open really close to the levels of existing stores. Some of them opening up and just blowing the doors off some of our records. I don't know, Russell, if there's anything else you'd add.

Russell Weiner
COO and President of the Americas, Domino's

Yeah, no, I think it's important also to think about, there's been a lot of discussion about how restaurants are now getting into delivery and how incremental is delivery. We're a 50+ year-old delivery company, not too long into getting into carryout, which we know is almost 100% incremental. While folks are wondering, "Oh, is this a 2%, 3%, whatever, percent incremental?" We're in a very incremental business. When you open up those new stores, as we showed in Vegas, it may take a while for people to know that it's there from a delivery perspective, but if they drive by it every day, that carryout comes pretty quick.

Chris O'Cull
Analyst, Stifel

Okay, just one last one. Jeff, when you do the Pulse 2.0 conversion, is there going to be a fee associated with that rollout?

Jeff Lawrence
CFO, Domino's Pizza

This is where global scale really helps our franchise partners. We have so many folks that are already licensed and paying maintenance on the existing system that it'll basically, over a period of time, extended period of time, basically pay for itself. There's no special assessment, no re-licensing that we're going to do for the franchisees, and they're excited about that. It's them buying into the system, getting the scale. They're really getting a dividend now out of that. We can do the 2.0 with all these bells and whistles on what Ritch talked about in mobile and cloud enabled, all these things off of the base, really of the maintenance and licenses they've already paid. Financially, it's a great deal for them. Listen, it goes into their enterprise-wide business EBITDA as well.

We still do have the digital, the technology fee associated with the e-commerce platform around the world. As you guys know, we raised that last year to $0.25 per drink. There's still participation there. We do get a lot of revenue in from the Pulse licenses and maintenance already, and it's going to help to fund this over time.

Chris O'Cull
Analyst, Stifel

Okay, thanks. Could you remind us how big the data science and tech teams are today and how big they will be after you open the center back?

Russell Weiner
COO and President of the Americas, Domino's

Well, the Tech Garage that we're opening, there's no kind of planned increase just because we have Tech Garage. In fact, our IT and our data, and our marketing, all the innovation folks, it's much bigger than that building can handle. The idea is that building is set up for people working on specific projects. There'll be a store inside. We're calling it a garage because it is. There can be autonomous vehicles that go in and out. Don't think of the Tech Garage as a new influx of people. Think of it as a place where great ideas are going to come to life. Overall, maybe you can talk to the IT number. On strategy and insights, we're now in the mid 50s, at least on the U.S. side. I always like to remind people when I started in 2008, we had one.

We're at 55.

Ritch Allison
CEO, Domino's

Yeah, on technology, over half the people that work in our business in Ann Arbor are technology folks in one form or another. A point about this Tech Garage, the idea is to accelerate innovation, we're going to be able to break down and stand up a store in the span of a weekend. As you think about not just consumer-facing technology, but new store equipment. New technology in the store, be that fixed in the store or handheld equipment that team members use along the way. The idea is to be able to more rapidly innovate and not have to go out and disrupt the operations inside a franchisee or a Team USA store as we go through the early stages of that. To be able to go through that whole break, fix process in a much more rapid way to get innovation accelerating even faster.

At some point, we're going to do an open house there and invite folks to come in, just like we did with our supply chain center, invite folks to come in and take a look at it, and see what we're doing.

Jeff Bernstein
Analyst, Barclays

Hi. Jeff Bernstein. Just a question on health and wellness, maybe. It doesn't seem like it's a fad across the industry. It seems like it's here to stay. Not your LTO strategy, but more of a long-term potential platform. I know we touched on it a little bit last night, Russell, but you've talked about how you've improved the quality and the ingredients overall, but you don't really talk about it. I'm just wondering, even if it's not center stage in an ad campaign, maybe now would be the good time you would think to have taglines or something that just highlights for people what you've done, that you can further differentiate yourself and presumably open yourself up to more customers that might otherwise shy away from traditional pizza?

Russell Weiner
COO and President of the Americas, Domino's

Yeah. I think a couple of things. One is, you're right, we don't talk a lot about the ingredients, but I'd urge you to go online and look at ours versus the competition, and you will see fat, salt, all those calorie counts actually lower. But as far as launched out, not so recently. I think overall, whether or not we talk about that kind of stuff, and gluten-free, by the way, Jeff. Whether or not we talk about that stuff in our advertising, there was a line on the advertising slide where Ritch showed that I tripped and fell. Thanks, Ritch, for that one. Oh, it was elegant though, right? You looked good doing it. I looked good doing it. There was a line there that he didn't read, which is we test all of our ads.

When we create an ad, the ad that you see on TV had probably gone through three or four or five iterations to get great. In order to drive scale, and that's something that people maybe don't understand. $5.99 works because we can get volume. We only get volume not only if the price is good, but the ad has to score really, really high. If our advertising wasn't good, I'm making this up, we'd have to charge $6.99. Does that make sense? Whether it's the benefit of price point, of Paving for Pizza or of health and wellness, these are all things that go into our advertising. What comes out are the things that test the best, and that's what you're seeing right now.

Jeff Bernstein
Analyst, Barclays

Just one other thing. You talk about how your market share is now north of 18% and how you have widened the gap versus your nearest competitor. As you think out five years and maybe put aside your nearest big competitor, if you just looked at all the independents, which make up such a big percentage of this category, do you think they are in a better position with all the new technologies that are becoming more available to the average? Presumably, it comes at a cost, so maybe their profitability isn't as high. I am just wondering whether you think five years from now, the gap of your market share gains you are seeing every year, does that narrow a little bit because they now can do online or they could pay someone to do some delivery for them?

Do you just think your gap even widens further because you will have better benefits than they would ever dream of having?

Ritch Allison
CEO, Domino's

Russell, you want to take that one for the U.S.?

Russell Weiner
COO and President of the Americas, Domino's

Yeah, sure. I think in the U.S., this is just conjecture, but let me start with real numbers. If you look at real numbers, obviously Domino's is leading the pizza category. The two out of our other three big competitors, they are declining, and actually, the independents are doing better than they are. Part of it could be just the independents are taking their fair share as those guys shrink. I think part of it, though, could be the short term, they are getting this bump from these online platforms. The thing with the online platforms are right now, we talked about this last year a lot, we talked about the economics of it. Really, the people funding the economics of these platforms are the investors who are helping the aggregators do these discounts.

The question to me is how sustainable, even if they are outgrowing Pizza Hut or Papa John's, how sustainable is that over time once the economics go away? We know at 25%, 30% a ticket, that is not a sustainable number. Oh, I'm getting the sign. All right. We got one more question or I think we got one more.

Speaker 20

Given the extreme kind of precision with which you're looking at new store locations, can you talk about the current retail real estate environment? How often the location you want is available, how you approach that? Just anything that's changing in the real estate.

Ritch Allison
CEO, Domino's

Yeah. Gosh, I don't know that there's an overall answer to be able to share with you because it's so market specific. There are some places where we can find plenty of real estate and others where, frankly, we have some places where we look for six months, 12 months, 18 months to find a location that we want. Knowing where we want to build helps us to avoid settling for the wrong location. That's kind of how we really think about it.

Russell Weiner
COO and President of the Americas, Domino's

Well, Ritch, the other thing I'd add is we're in a different place than we were. Even in the past, if there was a place available, the landlord wouldn't always want Domino's, right? Now we can be an anchor tenant. We can be someone that's going to attract. There's a lot of stuff that wasn't available for us in the past that's available for us now.

Ritch Allison
CEO, Domino's

Absolutely. Well, look, with that, I just want to take just a final couple of seconds to thank all of you for being with us this morning. Many of you came to our presentation on Tuesday and the breakout sessions and the reception that we had last night. We really appreciate your time. We appreciate your interest in our business. For our investors, we really appreciate the trust that you place in us when you put your capital in DPZ. I hope that, as you saw today, you've got a management team working for you that really believes in the opportunity that we have ahead of us.

A management team that is working hard to not only maintain but to expand the strength that we have with respect to our share and our position relative to the rest of the industry. We look forward to keeping you updated on our progress. I'm sure we'll have many of you on the other end of the line with us in the third week in February when we share our end-of-year results. Thanks and safe travels home for all of you.