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Barclays Global Technology Conference

Dec 6, 2023

Saket Kalia
Managing Director, Barclays

Masters, Head of Investor Relations, there in the back as well. So we've got about 30 minutes together. Let's maybe take the first 20 or 25 minutes to do some fireside chat with Greg, which I know is gonna be really fun and educational. And then we'd love to make this interactive. Anyone that's got a question, just put up your hand, we've got a mic runner in the back. Would love to, love to make it interactive. So with maybe all of that, Greg, thanks so much for being with us here today.

Greg Orenstein
CFO, nCino

Thanks for having us.

Saket Kalia
Managing Director, Barclays

Wouldn't be a conference without nCino.

Greg Orenstein
CFO, nCino

Always.

Saket Kalia
Managing Director, Barclays

Or a commercial lending business, huh?

Greg Orenstein
CFO, nCino

There you go.

Saket Kalia
Managing Director, Barclays

Well, first off, Greg, you know, it's funny, I think this is the first time we've hosted you since you became CFO earlier this year.

Greg Orenstein
CFO, nCino

Mm-hmm.

Saket Kalia
Managing Director, Barclays

Welcome back in the new capacity.

Greg Orenstein
CFO, nCino

Thank you. Good to be here.

Saket Kalia
Managing Director, Barclays

Yeah. Maybe for the folks in the room that are newer to the name, can you just give us a quick overview of the business? And since we just reported recently, maybe recap some of the things from the results that you reported last week that you were just most proud of.

Greg Orenstein
CFO, nCino

Yeah. So for those who don't know, nCino, we're about a 12-year-old company. We're based in Wilmington, North Carolina, and we provide financial services software to banks and credit unions around the globe. We do three main things: We facilitate lending, whether it's commercial, small business, or consumer, including mortgage; we open accounts; and we onboard customers. And we do it all across a single platform, which enables our customers to get a complete 360-degree view of their customers. So that's what the business does from an overall perspective. As it relates to Q3, we announced our results; it was just last week.

And I think the things that we were most proud of, in addition to the financial performance, including the strong overperformance on the bottom line, were a few data points. One was our consumer lending product, which is one of our newer products. We announced our first enterprise deal for consumer lending in the United States, a $200 billion financial institution. And so that's a product that we've been working on. We've been maturing it. When we went public in 2020, we had about 40 customers using our consumer lending product. We've more than doubled that now. And consistent with how we bring products to market, we very much initially focused on community banks and worked through building that up and having our products mature.

And so from our perspective, a great validation for our single platform strategy and for that product specifically. So that's something we're really, we're really pleased with. I will note that's our first sale to that bank. It was... That entry point was on the consumer side.

Saket Kalia
Managing Director, Barclays

Oh, interesting.

Greg Orenstein
CFO, nCino

So excited about that. A couple other data points was, we had a cross sale to a $35 billion regional bank in the U.S. with our mortgage solution. That customer has historically used us for both commercial and consumer, and now they've added mortgage. We also signed a bank in Japan, Yamaguchi Bank, which is an ver $150 billion U.S. asset bank. The first use case there is for mortgage. And they've already communicated, as they've talked to the press about their excitement to expand this across the commercial side of the bank, as well as more on the consumer side. And so those are three great data points, and I think from a strategic standpoint, it was a very strong quarter.

I think all those things very much are supportive of our overall long-term strategy.

Saket Kalia
Managing Director, Barclays

Yeah. Yeah, absolutely. It's funny, I mean, you know, a lot of those wins are in areas outside of kind of the historical commercial lending, you know, kind of strong franchise that we've got, so.

Greg Orenstein
CFO, nCino

Yep.

Saket Kalia
Managing Director, Barclays

... it's really good to hear about the diversification of the business, right? And maybe just to frame that a little bit, just from a high level, how big do you sort of think about the serviceable addressable market or the SAM, for kind of nCino's current products? And you've got a few that you touched on, right? Whether it's commercial lending, there's mortgage, there's consumer. How do you sort of think about that broad brush in terms of the opportunity?

Greg Orenstein
CFO, nCino

Yeah. So, at our investor day a few weeks ago, we updated our SAM, which was around, I think, 14 billion when we went public. With some of our nCino offerings, it grew to 16, and this was now about $18.7 billion SAM. This year, you know, towards the top end of our guidance for $78.5 or so of revenue, so we have a lot of runway.

Saket Kalia
Managing Director, Barclays

Cool.

Greg Orenstein
CFO, nCino

... ahead of us back in. From a TAM or SAM perspective, only about $4 billion of that is on the commercial side. And so the most of our SAM, or more of our SAM, I should say, is on the consumer lending side. When we think about the U.S. versus non-U.S. business, more than half of the SAM is outside of the U.S. This past quarter, we had, outside of the U.S., was about 19% of our overall revenues, and that grew about 48% year-over-year.

Saket Kalia
Managing Director, Barclays

Mm.

Greg Orenstein
CFO, nCino

From a growth lever perspective, we see international as a great growth driver for us over the coming years, as well as, again, our products outside of commercial, as you noted. Some of them are newer, and again, seeing the traction that we're getting is really exciting as we think about driving that long-term growth and value.

Saket Kalia
Managing Director, Barclays

Absolutely. Absolutely. Maybe just to double-click, though, on the U.S. commercial lending part of the business, since it is still, I think, the largest portion.

Greg Orenstein
CFO, nCino

Mm-hmm.

Saket Kalia
Managing Director, Barclays

You know, nCino's got some regional banks and credit unions, but they've got all the way up to the mega banks as well. It really kind of runs the gamut in terms of logos. Maybe the question for you, Greg, is: How far along the adoption curve are we at this point for commercial LOS? Does that make sense?

Greg Orenstein
CFO, nCino

Yeah. So we're real fortunate. Again, we started with commercial, it's been our flagship product. I think the clear, undisputed market leader there. And we've been able to accumulate some great logos, as you noted.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

We've got about half of the top 25 and half of the top 50 banks. But from our perspective, that's an asset. I think we sometimes get questions around market penetration and saturation concerns, but we view that very much as an asset for the company. First off, I think we have great customer relationships with those clients. Secondly, as you look at the breadth of our product offering outside of commercial, again, using consumer as an example, at an enterprise bank, we can go back to those very happy customers and sell them more products across the platform.

And then above and beyond that, you know, nIQ is another one of our product offerings, our AI data and analytics business, and we've been adding nIQ products specifically to go back into that commercial base, whether it's portfolio, whether it's Auto Spreading, whether it's Commercial Pricing and Profitability. We announced our Banking Advisor offering at our investor day. And so those allow us to go back and continue to provide more and more value for those commercial customers while we're trying to sell them, again, more products across the platform. We can go broad with them, and we can go deep with them.

Saket Kalia
Managing Director, Barclays

Right. Right. Seems like a good landing point, right, with commercial LOS.

Greg Orenstein
CFO, nCino

Commercial's been a great landing point for us, but again, I think what's exciting to your earlier comment is us being able to land with consumer.

Saket Kalia
Managing Director, Barclays

With consumer lending, too, yeah.

Greg Orenstein
CFO, nCino

With mortgage.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

With our account opening offering. So I think one of the things we've been focused on is making sure each one of our products across the single platform is best of breed, and we can land anywhere and ultimately expand, working with the bank to do that over time.

Saket Kalia
Managing Director, Barclays

Absolutely. You know, I wanna touch on the macro a little bit, since there are just a few moving parts for a lot of my companies, too, by the way. But I think on the last call, we talked about how enterprise banks are maybe taking a little bit longer to get over the finish line. And the question is: how do you sort of get customers that are working with tighter budgets more comfortable with the ROI that they get from nCino? And that's across different products, whether that's commercial or consumer. How do you get them comfortable? I mean, is that... Are you going in and replacing multiple systems? Are the productivity gains here just so, you know, black and white that that's the ROI? How do you operate in that sort of tighter budget environment?

Greg Orenstein
CFO, nCino

Yeah, I think efficiency is a huge value driver for what we do. It's a combination of productivity gains, where they can do more with the same or more with less

Saket Kalia
Managing Director, Barclays

Yeah

Greg Orenstein
CFO, nCino

Or ultimately the same with less, depending on what's driving the bank. Then ultimately, from an efficiency perspective, in addition to productivity, we do eliminate numerous systems when we implement our software. You know, at an enterprise bank, we've had, you know, upwards of 15 plus systems that get ripped out, older software.

Saket Kalia
Managing Director, Barclays

Wow.

Greg Orenstein
CFO, nCino

Hard to maintain, costly to maintain. And so as net interest margins have been squeezed, you know, I think one of the takeaways from this year and the macro is, again, it's really reinforcing the need for two things, I think. One is to get more efficient. We've got, again, over 450 platform customers that we have, but we've got tremendous data to show them how we do that, and tremendous validation from our customers in terms of the efficiency gains that they've seen. So that's exciting, and I think ultimately, that's what's driving the decision, like the consumer lending deal at a,

Saket Kalia
Managing Director, Barclays

Yeah

Greg Orenstein
CFO, nCino

... $200 billion bank. When the liquidity crisis hit, I think it's been counterintuitive to a lot of folks, but it really, we saw it impact the larger banks more than the community banks. And I think you've heard, probably other commentary from companies out there with a similar, experience. You know, ultimately, we see those banks needing even more the software that we provide.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

And again, I think one of the takeaways is that they're gonna have to invest in technology, and they're also gonna have to invest more on the consumer side, right? Because, again, from a deposit gathering standpoint, I think the liquidity crisis, you know, has demonstrated the need that you have to proactively go out and get deposits, right? Money's not free, and it's just not flowing around anymore. And again, our software facilitates that and enables that, and that's something we're really excited about as we shift to kind of the post, you know, interest rate height environment to whatever the go-forward environment's gonna be.

Saket Kalia
Managing Director, Barclays

Yeah. Yeah, absolutely. I wanna come back to that idea of consumer deposits and that great win that we talked about. But maybe while we're talking about macro, you know, I think mortgage has become a bigger focal point for folks. I mean, you know, nCino got into this market in a bigger way when we acquired SimpleNexus. I think it was last year, right? Early last year. And of course, rates have, you know, been impacting mortgage volumes. But maybe you could just remind us, how much of the, of nCino's business currently comes from mortgage, roughly, right, if you can disclose? And why is it... I mean, it's been growing despite sort of what mortgage volumes have been doing. So maybe talk about that dynamic a little bit.

Greg Orenstein
CFO, nCino

Yeah, so we've owned SimpleNexus actually about two years now.

Saket Kalia
Managing Director, Barclays

Okay, there we go.

Greg Orenstein
CFO, nCino

Yeah, and when we acquired the business, we knew that rates were gonna go up. We didn't know they were gonna go straight up overnight, necessarily. But as you look at what we do in terms of lending, we had a hole in mortgage as a product offering, and our customers were asking us to solve that for them. And so we looked around the market. We actually started talking with them about a partnership. It evolved into an acquisition opportunity. And, to your point, despite the headwinds, including churn, which I can touch upon in a second, that business right now is about 15% of our total revenues, and it grew double digits, year-over-year in the third quarter.

Saket Kalia
Managing Director, Barclays

Oh, that's great.

Greg Orenstein
CFO, nCino

So despite the macro, despite the headwinds, and some churn, it's been able to, to grow, which again, I think positions us very well, again, as the rate environment settles down, and we look, we look beyond that. From a churn perspective, that has been a, a challenge. Again, some of these smaller, mainly IMBs, these independent mortgage banks, have closed up shop because it's just been difficult to make money.

Saket Kalia
Managing Director, Barclays

Sure

Greg Orenstein
CFO, nCino

... in this rate environment. And so I think the fact they've been able to grow despite that, again, shows the strength of the business-

Saket Kalia
Managing Director, Barclays

Yeah

Greg Orenstein
CFO, nCino

... the strength of the technology, which was one of the things that really attracted us to that business, the strength of the customer relationships and support they provide. And as we think about the technology, as you know, Saket, 'cause we, we've talked about it-

Saket Kalia
Managing Director, Barclays

Yeah

Greg Orenstein
CFO, nCino

... you know, we're leveraging that mortgage technology to be the front-end, facing technology for all of nCino's consumer-facing applications.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

We have our first big release in the spring, which is consumer and mortgage, with the same front end, and we do think that will help drive both consumer sales and mortgage sales. If you're a mortgage customer, why would you not buy consumer from us?

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

If you're a consumer customer,

Saket Kalia
Managing Director, Barclays

Oh, interesting

Greg Orenstein
CFO, nCino

... why would you not buy mortgage from us?

Saket Kalia
Managing Director, Barclays

Interesting.

Greg Orenstein
CFO, nCino

It's gonna be that same user experience,

Saket Kalia
Managing Director, Barclays

Oh, got it.

Greg Orenstein
CFO, nCino

... for your customers.

Saket Kalia
Managing Director, Barclays

Got it.

Greg Orenstein
CFO, nCino

We're excited about that.

Saket Kalia
Managing Director, Barclays

Yeah, I hadn't thought about that.

Greg Orenstein
CFO, nCino

Yeah.

Saket Kalia
Managing Director, Barclays

I mean, maybe just to put a bow in this topic, I mean, 15% of the business growing double digits despite mortgage volumes being down, I mean, a pretty healthy amount, really speaks to the share gain there, right? I think is the bridge, which is great to see.

Greg Orenstein
CFO, nCino

Yeah.

Saket Kalia
Managing Director, Barclays

Um.

Greg Orenstein
CFO, nCino

Great people, great model, and again, it comes with great software.

Saket Kalia
Managing Director, Barclays

Yeah, for sure. For sure.... I want to move to consumer as well, which, I mean, just the announcement last week with, with an enterprise bank adding your, your consumer LOS solution. Hopefully, that's the first of many, right, such types of deals. Can you just remind us how big consumer lending is for nCino's business today? And what's driving some of the share gain there? Like, why—I think you said we've gone from 40 to we've doubled the number of customers since the IPO. What's driving that traction right now?

Greg Orenstein
CFO, nCino

Yeah. So we've been able to to double that over the last few years, and again, I think a lot of it's just the the evolution of software, right? Software and building software is all about iteration. And you know, we've been very transparent that building out consumer was more difficult than we had hoped. And so it's taken us a little bit longer to get to where we are, but we've been highlighting over the last several quarters the progress that we've made, and I think kind of this validates that progress. And I think what's driving it is, again, there really hasn't been a tremendous amount of investment, I think, on the consumer side. Folks have been leveraging what they've had.

A lot of it's been slapping on a pretty front end, but internally, once you push submit on a nCino application, it's still the old processes that need to be addressed. And so I think banks appreciate that the experiences their consumers are expecting, right, old technology is not going to be able to provide. And so I think we're excited about that win. We're excited about the validation of our single platform strategy it provides. We're excited that that's an entry point, a new entry point to an enterprise bank. But ultimately, again, I think in terms of lessons learned this year, I think it is more and more focused on the consumer side, and so I think we've got the right product, you know, at the right time,

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

... to help be another growth lever. I mentioned international earlier,

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

but another growth lever for the business for years to come.

Saket Kalia
Managing Director, Barclays

Yeah, for sure. Great segue, actually, into international. I mean, I think if I go back to your answer on TAM, I think international is the bigger part of the TAM, right?

Greg Orenstein
CFO, nCino

Right.

Saket Kalia
Managing Director, Barclays

Or maybe, right, it's just as big as North America-

Greg Orenstein
CFO, nCino

It is.

Saket Kalia
Managing Director, Barclays

Let's put it that way, right? Maybe the question is, what are some of the biggest countries that nCino has kind of landed reference customers in? And what's the competitive landscape like there? I mean, you know, when it comes to, you know, some parts in the U.S. with commercial LOS, I mean, you know, it's a very favorable competitive backdrop. Is it the same internationally? Talk to us a little about that.

Greg Orenstein
CFO, nCino

Yeah. So we've had great success internationally. I mentioned 19% of revenues last quarter and 48% year-over-year growth. We first went outside of the U.S. in the summer of 2017, and we planted flags in UKI. We now have five of the top nine banks, a flag in Canada, where we're up to five of the top seven.

Saket Kalia
Managing Director, Barclays

Wow!

Greg Orenstein
CFO, nCino

Australia and New Zealand. In New Zealand, we have three of the top five. And then, in Japan, we had a great Japan win this quarter at Yamaguchi, which I think I touched upon earlier. We're actually replacing paper at Yamaguchi Bank.

Saket Kalia
Managing Director, Barclays

Wow.

Greg Orenstein
CFO, nCino

On the mortgage side. And so, you know, those are the countries that we've been focused on. We've also have announced customers in South Africa, and France, and Germany, as well. And so we see international as a great opportunity for us, a little behind the U.S. in terms of cloud adoption overall.

Saket Kalia
Managing Director, Barclays

That's interesting, yeah.

Greg Orenstein
CFO, nCino

Particularly, I'd say, in Europe. And you see a lot of older legacy software solutions that have been somewhat stitched together, some older in-house built software. And so we are excited about that, and again, we want to make sure we're focused on growth. And what we've seen as we go from country to country, the first customer is always the hardest.

Saket Kalia
Managing Director, Barclays

That's right.

Greg Orenstein
CFO, nCino

Right. People get excited. They want to be early, but no one wants to be first.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

You sign that first deal, and then everyone kind of sits around and see how it goes. And then once they see that you're making progress, because it's a big industry, but it's,

Saket Kalia
Managing Director, Barclays

Mm-hmm.

Greg Orenstein
CFO, nCino

... it's actually a really small one in terms of people knowing each other. You see the others come along. That's how we've been able to add those logos.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

Again, we see a lot of opportunities.

Saket Kalia
Managing Director, Barclays

It's been a great reference account strategy over the years.

Greg Orenstein
CFO, nCino

It has.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

You know, and a lot of those are larger banks, so larger deals.

Saket Kalia
Managing Director, Barclays

Sure.

Greg Orenstein
CFO, nCino

Maybe take a little longer from a sales cycle standpoint, but again, great opportunities, and again, we see both with commercial as well as mortgage, those are the two driving products that we see right now.

Saket Kalia
Managing Director, Barclays

Internationally?

Greg Orenstein
CFO, nCino

Internationally, yeah.

Saket Kalia
Managing Director, Barclays

For sure. Let's talk a little bit about nIQ as well, since I think that's really come a long way since the IPO. Can you just remind us how big- how you think about sort of sizing that business today? And what are... You know, nIQ it sort of encompasses a few different products. What are some of the key nIQ products that are getting cross-sold into deals today, you know, most successfully, let's say?

Greg Orenstein
CFO, nCino

Yeah. So nIQ , I think we touched upon it on our call. 34% of our customers have at least one nIQ product, or our bank operating system platform customers,

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

... have at least one nIQ product, and that's up 25% year-over-year. And so we're excited about that. We've had three main nIQ products, historically, Portfolio Analytics. In fact, this past quarter, we signed our... Which they've historically focused on credit unions, they've been expanding to banks. Signed the largest banking customer deal, in Q3. We've had Auto Spreading, we've had Commercial Pricing and Profitability.

Saket Kalia
Managing Director, Barclays

Mm.

Greg Orenstein
CFO, nCino

The Auto Spreading and Commercial Pricing and Profitability are mainly focused on our commercial lending customers versus Portfolio Analytics, which is a little bit more on the consumer side. We have spent a lot of time and focus over the last several years, because we launched nIQ back in 2019. And so we saw the opportunity for data analytics insights being pushed out to the users of our software for several years. And so we've really embraced this AI hype that's been going on, because I think it's helped elevate some of the discussions that we've had with our customers, which, as you can appreciate, as banks are not necessarily at the forefront of technology adoption. But we've been building out our data assets. We've got the largest commercial lending book of data anywhere in the world.

From a consumer lending standpoint, we've got data from over 1,000 credit unions. From a mortgage standpoint, we've got a tremendous amount of data in light of the SimpleNexus's acquisition. So we've been focusing on building out the infrastructure to leverage that, and that ultimately is gonna allow us to come out with more and more insights over the coming quarters and years that we can bring to our customers. Charge them more,

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

As different SKUs, or ultimately include as part of a base package in terms of the value that we're adding, and we think that will further differentiate us from the competition.

Saket Kalia
Managing Director, Barclays

Yeah. Yeah, for sure. I wanna come back to pricing in a second, but, let's maybe shift gear to to some financial questions here. Just on the back of last week, maybe starting with bookings, right? Like, you know, I think, I think you know, you, like many of your competitors, had a bit of a pause in kind of customer activity earlier this year, just given some of the liquidity issues, right, that banks were going through. How have you sort of seen customer buying appetite come back since then, right? And, and remind us what you said about bookings growth as we sort of progress through this year.

Greg Orenstein
CFO, nCino

Yeah. So, the liquidity crisis definitely impacted our Q1 sales.

Saket Kalia
Managing Director, Barclays

Mm-hmm.

Greg Orenstein
CFO, nCino

We had a strong Q2. You know, some of that could have been because of the Q1.

Saket Kalia
Managing Director, Barclays

Mm-hmm.

Greg Orenstein
CFO, nCino

... impact, but ultimately, we had a strong Q2. I think Q3 was plugging along nicely, I think, when rates spiked in October.

Saket Kalia
Managing Director, Barclays

Yep.

Greg Orenstein
CFO, nCino

Right. The 10-year goes above 5. I noticed this morning it's down back to, like, 4.6. And mortgage rates spike, which gets back to some of the churn that we saw on the mortgage side of the business. I think that caused some folks to pause. So Q3, I'd say, was okay. It wasn't as good as we had hoped, but, you know, it wasn't like Q1.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

Right? And so as we look at the second half of the year, and the deals that we had hoped would come in that didn't, I think we still feel good about the second half of the year. Q4 has historically been our strongest sales quarter. On the call, we talked about having ample pipeline coverage, and again, the pipelines have looked good throughout the year. Getting back to earlier comments, it's really around just getting things over the goal line, and that's what the team's focused on doing. It's really just about execution right now, and again, just getting these opportunities that we see signed and ultimately behind us.

Saket Kalia
Managing Director, Barclays

Yeah. Absolutely. Well, we're pulling for you here. You know, maybe just on that point, just around some of the churn in the mortgage business, right? You touched on this a little bit last week, and what we saw in Q3, particularly with the independent mortgage banks, right, the IMBs, and I think with one of your bank customers, right, that maybe related to the liquidity issues, right? That was part of that churn.

Greg Orenstein
CFO, nCino

Yeah.

Saket Kalia
Managing Director, Barclays

Can you just remind us sort of how much impact that churn is having, and whether, you know, we should foresee additional churn like this going forward?

Greg Orenstein
CFO, nCino

Yeah.

Saket Kalia
Managing Director, Barclays

You know?

Greg Orenstein
CFO, nCino

Churn's a little new for us because we have,

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

... such a sticky customer base,

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

... on the depository side. Historically, our churn's been about 2%-3% of revenues. When the year began, in light of what we were seeing in the mortgage market, and, you know, the final wind down of . , and then a couple of customers we knew were going away because of M&A. M&A's generally a positive for us or has been, but we had a couple that didn't go our way. We announced that churn was gonna be about 6%, which was about $21 million. As we got through the third quarter and again, October, I think specifically, I think two things happened. One, is we saw the IMB churn exceed our expectations.

The team's done a really good job throughout the last 6 quarters tracking churn, forecasting churn, but really, I think it was that event in terms of the interest rate spike, that ultimately caused some IMBs to say: "You know, we were gonna try to wait it out until the spring buying season, but we're done.

Saket Kalia
Managing Director, Barclays

Mm-hmm.

Greg Orenstein
CFO, nCino

And so we experienced that. And then, as you noted, the three liquidity banks that got acquired, two of them are staying with us, one we've actually expanded up into. But one we expected to lose in May of next year,

Saket Kalia
Managing Director, Barclays

Yep.

Greg Orenstein
CFO, nCino

... but ultimately got accelerated. And so that left us at about 9% churn. So it's about $30 million for the year.

Saket Kalia
Managing Director, Barclays

Mm-hmm.

Greg Orenstein
CFO, nCino

$20 million of that came through quarters one through three.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

So we're gonna do about $10 million in the fourth quarter. And then as we get on the other side of this, again, interest rate and macro environment, you know, from our perspective, I think we would expect to trend back down to more towards historic norms, and really view this, particularly on the IMB side, as somewhat of a one-time anomaly. What we're seeing is that, as the capacity gets taken out of the system on the mortgage side, you end up being left with a smaller number of larger, better capitalized IMBs. And we've been very focused on aligning with them.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

Right? As they grow, we're gonna be able to grow with them.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

We view that as a growth driver, and in parallel with that, we've been cross-selling more into our bank and credit union base, which are gonna be more sticky customers.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

And we're also seeing larger deal sizes as we've talked about,

Saket Kalia
Managing Director, Barclays

Sure.

Greg Orenstein
CFO, nCino

... with that side of the business.

Saket Kalia
Managing Director, Barclays

Yeah. I want to talk about that thing, that point you mentioned, just around being able to grow with the customer. I think it speaks to one of the things we talked about at Investor Day, back in September, was sort of, you know, the idea of an evolution of the pricing model,

Greg Orenstein
CFO, nCino

Mm-hmm.

Saket Kalia
Managing Director, Barclays

... right, over time, to maybe what I'll call more of a platform plus kind of volume-based fees, right? And you sort of correct me there if I'm mischaracterizing it. But maybe you could just help us, Greg, understand how that's gonna sort of impact your model today. And maybe how much of... as you think about your just book of business, how much of your book of business is already on this kind of pricing model versus, you know, will transition over time?

Greg Orenstein
CFO, nCino

Yeah. It's a small piece still. We've historically been a seat-based model. I think one of the things that we've seen as we've created more value and more efficiency at the bank, is that ultimately, we're gonna enable our customers to need fewer people, right? And we don't wanna be penalized for that, for creating those efficiencies. The other thing, you know, particularly as you focus on consumer, for example, is our technology helping drive more activity to the digital channel, where you don't need people at all. And so as we look out and what we're trying to do, and what we're doing with our technology over the next coming years, unless the bank wants to—for their own internal reasons, you should not need human intervention, you know, in a consumer loan, right?

Up to whatever you want to do. It should be automatic, and it should be able to be done, you know, in minutes, not in days, and certainly weeks. And so again, you won't need human intervention. And so we see this, and so really for two parts of our business right now, we've started to transition pricing. One's consumer, the enterprise deal that we announced was done on a platform pricing basis.

Saket Kalia
Managing Director, Barclays

Hmm.

Greg Orenstein
CFO, nCino

you know, those are generally aligned to asset sizes, which our banks are very comfortable purchasing, or they're very used to that,

Saket Kalia
Managing Director, Barclays

Yep.

Greg Orenstein
CFO, nCino

Purchasing based on their asset sizes. I think the other thing that we've seen is that it allows us, from a sales cycle standpoint, to avoid the discussion around how many seats do you need, right? Trying to forecast that, it, it just takes that all away, and it really allows you to focus on the value that you're bringing to the customer.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

On the mortgage side of the business, which also historically was seat-based, again, in light of what's been going on in the market and trying to work with our customers through a more difficult time, we've also evolved to platform pricing.

Saket Kalia
Managing Director, Barclays

Hmm.

Greg Orenstein
CFO, nCino

Where again, they pay a committed fee to us, and then ultimately, if they exceed a certain amount of volume, really one of two things happens: either we get paid a higher fee on a per loan basis afterwards, which by the way, any excess or overage is not counted in our RPO, as I know that's a metric.

Saket Kalia
Managing Director, Barclays

Yep, yep.

Greg Orenstein
CFO, nCino

Or it pushes you into the next tier of commitment, right? Which then would go into RPO.

Saket Kalia
Managing Director, Barclays

I see.

Greg Orenstein
CFO, nCino

But as those volumes increase, we're gonna expect the revenue to increase as well.

Saket Kalia
Managing Director, Barclays

Right

Greg Orenstein
CFO, nCino

... and we'll be able to benefit that. And so those are the two places that we're focused, and over time, we'll, our plan is that we'll have that throughout, throughout the company from a pricing standpoint. And again, as customers get efficiencies, like I said, we're helping them do that. We want to be able to benefit from that.

Saket Kalia
Managing Director, Barclays

Absolutely. Yeah, absolutely. That'll be a great model once rates start to normalize, and we get to more normalized volumes, if you will, as well.

Greg Orenstein
CFO, nCino

That's right.

Saket Kalia
Managing Director, Barclays

You get to participate a little bit in that upside.

Greg Orenstein
CFO, nCino

That's exactly right.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

Yeah.

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

We're helping them now, and I think it's a good partnership as we think about the long term for the mortgage industry.

Saket Kalia
Managing Director, Barclays

That's a good approach. That's a good approach. I wanna touch on the last, a couple more financial points, and one of them is just margins, right? I mean, I think the 17% operating margin last quarter was just a huge standout for me. Maybe you can just talk about any sort of one-time or seasonal items that we should be thinking about within that number, but then also, more broadly, how we should sort of think about that balance between growth and margins over the next few years, something that you spent a lot of time on at the Investor Day in September.

Greg Orenstein
CFO, nCino

Yeah. The company, the team's done a great job embracing profitable growth. So we were very proud of that. We did highlight that that 17% included about $2.8 million of one-time, you know, of a one-time benefit. If you look at some seasonality in Q2 from a sales and marketing standpoint, is our user conference, and so we were able to get the benefit of not having to incur some of those costs. But to your point, we have been consistent talking about the balance between growth and profitability is that, you know, we're always gonna err on the side of growth. We believe we're in the early innings of a massive market opportunity and have a great market leadership position, and we want to be disciplined, and we want to be responsible.

But again, we aren't going to, you know, try to meet some kind of arbitrary margin target at the expense of long-term growth.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

And so again, it's a balance, particularly in a more difficult macro. You wanna make sure you're maximizing opportunities, but not, you know, putting investments where you're not gonna see a reasonable return.

Saket Kalia
Managing Director, Barclays

Right.

Greg Orenstein
CFO, nCino

But ultimately, like I said, the team's done a good job, and, you know, we expect to keep getting continued leverage, you know, as we look in the out years, getting back to the longer-term model that we talked about at Investor Day.

Saket Kalia
Managing Director, Barclays

Sure. That's a great way to wrap up here. Maybe last question. I think the Investor Day, just for anyone in the audience that hasn't looked at it yet, super helpful slide deck, super helpful, just content. Set out some really helpful targets when thinking about the model on sort of a multi-year basis. Maybe the question is, can you just remind us what those are? Some of the ones that you wanna make sure we take away. And are there any puts and takes that you want us to think about with respect to that model, as we sort of start thinking about planning for next year or modeling next year?

Greg Orenstein
CFO, nCino

Yeah. So I thank you for your comments. It was a great day for us. It was our first Investor Day that we've had since we've been public, so we're excited to do that. It was just a great time to give an update,

Saket Kalia
Managing Director, Barclays

Yeah.

Greg Orenstein
CFO, nCino

... particularly with, with the macro. But we announced over a four to six-year period, we expect to go from a Rule of 30 this year to a rule of 50, and that includes approximately 35% operating margins and free cash flow margins.

Saket Kalia
Managing Director, Barclays

Mm-hmm.

Greg Orenstein
CFO, nCino

And speaking of free cash flow, we do also expect to be free cash flow positive in the fourth quarter, which is something that I don't think we noted on our call. And so that implies about 15% growth. And again, I think with the investments that we've made in products, the depth and breadth that we have, with the investments that we've made in our geographic footprint, I feel like we've gotten, you know, a lot of kind of the infrastructure spin behind us. And again, I think we're well-poised with products, with geographic reach, to attain those goals. And I think, as I said earlier, I think one of the big takeaways from Q3 is some of those strategic wins, I think has given folks, you know, more confidence, right?

That they see a path to how we're gonna get there, and we're really excited about doing that. I will go back and say, again, we're gonna err on the side of growth, right? So we had 15% was the implied, top line. You know, happy to have that be higher, and we'll focus on doing that. But yeah, that rule of 50 is something that we're, we're targeting, and, we're gonna go execute in order to achieve that.

Saket Kalia
Managing Director, Barclays

Awesome. Super helpful. I think that's about all the time that we have left. Greg, thanks so much for the time. Really helpful discussion here.

Greg Orenstein
CFO, nCino

Always a pleasure, Saket.

Saket Kalia
Managing Director, Barclays

Thank you.

Greg Orenstein
CFO, nCino

Thank you, buddy.

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