Braze Earnings Call Transcripts
Fiscal Year 2027
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Revenue grew 26% year-over-year to $227 million, with strong operating margin improvement and record free cash flow. AI adoption is accelerating, driving customer expansion and product-led growth, while guidance for both Q3 and the full year was raised.
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Revenue grew 30% year-over-year to $211M, with strong customer and large deal momentum. Raised FY27 guidance, highlighted accelerating adoption of AI products, and improved operating margins. Free cash flow hit a record $27M, and net retention rose to 110%.
Fiscal Year 2026
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Strong year-over-year growth, record free cash flow, and improved operating margins were reported. Rapid AI-driven product innovation is unlocking advanced personalization and automation for customers, while industry trends highlight the growing importance of first-party customer relationships in the face of agentic commerce.
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Strong global bookings and raised profitability guidance reflect momentum, while accelerated AI product launches and enhanced advisory services are driving customer performance. The company is investing in sales capacity and automation, with Forge set to boost pipeline and AI adoption.
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Q4 revenue grew 28% year-over-year to $205M, with accelerating organic growth and strong AI-driven product adoption. FY27 guidance calls for 20% revenue growth and improved margins, supported by robust enterprise demand and a $100M share repurchase program.
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The platform leverages AI and real-time data to drive hyper-personalized, cross-channel engagement, with innovations like Decision Studio and Agent Console gaining traction. Flex Credits pricing boosts experimentation and retention, while leadership changes and stabilized net revenue retention position the company for continued growth.
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Q3 revenue rose 25.5% year-over-year to $191M, with strong customer growth and expanding adoption of AI-driven solutions. Profitability and cash flow improved, and guidance for Q4 and FY26 points to continued double-digit growth and margin expansion.
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Q2 revenue grew 24% year-over-year to $180M, with strong customer and large account growth, and successful integration of OfferFit. Guidance for FY26 was raised, reflecting continued demand, improved profitability, and robust pipeline momentum.
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Revenue grew 20% year-over-year to $162.1M, with improved margins and strong customer growth. OfferFit acquisition enhances AI capabilities, while new pricing and product features drive competitive wins. FY26 guidance raised, with continued focus on profitable growth.
Fiscal Year 2025
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Strong quarterly results were driven by product and customer health initiatives, AI-powered product launches, and a flexible credits model that reduced churn and enabled cross-channel growth. Cyber Week volumes hit new highs, with advanced personalization and AI strategies fueling engagement and revenue. Profitability improved, with a focus on margin expansion and proactive customer management.
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The session highlighted a real-time, AI-driven data architecture enabling advanced customer engagement and composable intelligence. Improved sales productivity, onboarding, and the OfferFit acquisition are driving growth and efficiency, while new decisioning products promise higher margins and expanded cross-sell opportunities.
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Customer engagement is evolving with AI-driven automation, real-time data, and direct brand-consumer relationships. Recent financial results show accelerated organic growth, improved retention, and successful integration of new decisioning products. More on the AI roadmap will be revealed at the upcoming Forge event.
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Q4 revenue grew 22% YoY to $160.4M, with strong profitability and customer growth. Announced $325M OfferFit AI acquisition, expected to close in Q2 FY26. FY26 revenue guidance is $686M–$691M, with continued margin expansion and robust enterprise momentum.
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The platform's cross-channel approach and early AI integration drive strong differentiation, with customers increasingly leveraging multiple channels and new AI-powered features. Flexible credits, global expansion, and deepening GSI partnerships support growth, while financials show improving retention and margin opportunities.
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Revenue grew 23% year-over-year to $152.1 million, with improved margins and positive non-GAAP net income. Customer count and large enterprise customers increased, while AI-driven product innovation and global expansion continued. FY25 guidance projects 25% revenue growth and sustained profitability.
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Revenue grew 26% year-over-year to $145.5M, with improved margins and first-ever non-GAAP operating and net income profitability. Large customer growth, international expansion, and new product initiatives like the Braze Data Platform and flexible credits model drove performance, while macro pressures continue to impact retention and bookings.
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Q1 FY2025 revenue grew 33% year-over-year to $135.5M, with strong customer and enterprise growth despite a challenging macro and a $750K outage impact. Guidance calls for 23% revenue growth for FY2025, with continued investment in AI, global expansion, and efficiency.
Fiscal Year 2024
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Project Catalyst will bring advanced AI-driven experiment optimization to customer engagement, making sophisticated strategies accessible and automating real-time personalization. The market is shifting from cost-cutting to growth, with stable teams and renewed focus on value creation.
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The session highlighted the company's omni-channel, real-time engagement platform, its competitive edge over legacy and point solutions, and its AI-driven innovation. Growth is driven by new client acquisition, upsells, and vendor consolidation, with a focus on balanced financial performance over the next three years.
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Braze outlined its strategy to lead customer engagement through AI-driven personalization, global expansion, and verticalized solutions, supported by robust financial growth and operational efficiency. Product innovations like Project Catalyst and expanded messaging channels drive customer value, while new pricing models and partner ecosystems enhance flexibility and adoption.
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Customer engagement technology is evolving toward integrated, multi-channel platforms, breaking down traditional silos and enabling interdisciplinary teams. Growth is driven by expanding within existing customers, vendor consolidation, and leveraging AI for automation. As macro pressures ease, further expansion into enterprise verticals and partner ecosystems is expected.
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The session highlighted lessons from rapid growth, global expansion, and platform evolution, with a focus on AI integration, flexible pricing, and sales productivity. The company targets sustained growth and profitability through ongoing investment in R&D, sales efficiency, and customer engagement, while expanding its market reach and community programs.
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The discussion highlighted ongoing industry shifts toward first-party data, the integration of GenAI for enhanced productivity, and the adoption of a flexible credits model to reduce sales friction. Despite macroeconomic challenges, improved margins and global expansion signal strong execution and readiness for future growth.