Good morning. Welcome to today's Financial Institutions, Inc. Q4 earnings call. My name is Candice, and I will be your moderator for today's call. All lines will be muted during the presentation portion of the call, with an opportunity for question and answer at the end. If you would like to ask a question, please press star followed by one on your telephone keypad. I would now like to pass the conference call over to our host, Shelly Doran, Director of Investor Relations.
Thank you for joining us for today's call. Providing prepared comments will be President and CEO, Marty Birmingham, and CFO, Jack Plants. Chief Community Banking Officer, Justin Bigham, and Director of Financial Planning and Analysis, Mike Grover, will join us for Q&A. Today's prepared comments and Q&A will include forward-looking statements. Actual results may differ materially from forward-looking statements due to a variety of risks, uncertainties, and other factors. We refer you to yesterday's earnings release and historical SEC filings available on our investor relations website for a safe harbor description and a detailed discussion of the risk factors relating to forward-looking statements. We'll also discuss certain non-GAAP financial measures intended to supplement and not substitute for comparable GAAP measures. Reconciliations of these measures to GAAP financial measures were provided in the earnings release filed as an exhibit to a Form 8-K.
Please note that this call includes information that may only be accurate as of today's date, February 1st, 2022 . I'll now turn the call over to President and CEO, Marty Birmingham.
Thank you, Shelly. Good morning, and welcome to our Q4 earnings call. It was another strong quarter with record net interest income and our second highest pre-tax, pre-provision income. We reported net income of $19.6 million, or $1.21 per diluted share, higher than both the linked and prior year quarters. Pre-tax, pre-provision income was $22.6 million, a $1.5 million increase from the Q3 of 2021, and a $1.7 million increase from the Q4 of 2020. Results were positively impacted by several factors, including loan growth, fee accretion from forgiven PPP loans, the prudent deployment of excess liquidity into bonds, and growth in revenue from our fee-based businesses and derivatives program, combined with the positive impact of the release of credit reserves and benefits from tax credit investments.
I'll now provide a few comments about our loan portfolio and credit. Total loans grew $26 million or 0.7% from September 30th. Commercial business decreased 7%. Commercial mortgage increased 4.8%. Residential real estate loans declined by 1.2%, and consumer indirect was up 1.9%. Excluding the impact of PPP loans, the commercial business portfolio increased 2.4%, and total loans increased 2.5%. PPP loan forgiveness has been faster than we anticipated, with outstandings decreasing from $248 million at year-end 2020 to $55 million at 12/31/2021.
While growth in C&I lending has been challenged for quite some time by supply chain constraints, the increasing cost of labor and supplies and M&A activity, we are seeing more requests for increases in lines of credit as customer liquidity levels are waning from peak 2021 levels. In business banking, our small business lending unit, we are seeing increased origination activity. This activity, combined with a new experienced team of business banking lenders, positions us well to experience increased market share in this space. We continue to see high deal flow for commercial real estate in our markets and have a strong pipeline going into 2022. We continue to work with known quality sponsors, and they are presenting high quality, viable projects. While developers continue to face cost increases for materials and extended delivery dates, they're seeing some relief as lumber prices have returned to pre-pandemic levels.
Residential real estate loans continued to normalize in the Q4 as compared to the highs experienced in 2020, and we experienced some personnel turnover contributing to a decline in new loan originations. We recently brought in a new leader and have identified opportunities to build operational efficiencies in the first half of 2022, positioning us to further develop the business unit this year. Our consumer indirect auto portfolio continued to grow, and we are benefiting from high auto valuations, good access to quality credits through our dealer network of 500 franchised new auto dealerships, and our strong credit discipline. The current portfolio represents 26% of total loans, down from 30% at year-end 2018.
This asset class has provided us the opportunity to deploy excess liquidity in a loan product with short duration, strong credit performance, and relatively higher yield characteristics. Provision for credit losses on loans was a benefit of $1.1 million in the quarter. Continued improvement in the national unemployment forecast, positive trends in qualitative factors, and a reduction in specific reserves resulted in the fourth consecutive quarterly release of credit loss reserves. Many of you will recall that in the Q4 of 2020, we identified specific customers and industries believed to be the most at risk due to the pandemic and intentionally moved these loans, totaling $127 million to criticized assets. As of December 31st, 2021, our at-risk COVID loan pool was down to $75 million.
The primary driver of the $52 million reduction in the at-risk COVID loans, $19 million of which occurred in the Q3 and $33 million in the Q4, was credits that returned to full paying status and were upgraded to pass rated. Year-end specific reserves on the at-risk COVID loans were $5.3 million, a $1.4 million decrease from the end of the Q3. We continue to see improvement in performance indicators of several of these credits and remain optimistic they will return to pass-rated credits as the positive trends continue with the passage of time and as we review these credits in the normal annual review cycle this spring. Net charge-offs in the quarter were $4.7 million.
The increase from length in prior year quarters was primarily the result of one commercial mortgage loan with a $3.8 million partial charge-off and downgrade to non-performing status. As a result of all these factors, the allowance for credit losses decreased by $5.8 million in the quarter to $39.7 million. The allowance for credit losses on loans to total loans was 1.008% at quarter end, down 16 basis points from September 30th. Excluding PPP loans, the ratio increases to 1.009%, a decrease of 19 basis points from the linked quarter.
While we did experience growth in total loans in 2021, portfolio credit performance has demonstrated stabilization since the onset of the pandemic, as evidenced by 2021 net charge-offs of 16 basis points and NPAs of $12.2 million, a testament to our continued focus on premier credit quality. It's now my pleasure to turn the call over to Jack for additional details on results in 2022 guidance.
Thank you, Marty. Good morning, everyone. I'll begin today by providing commentary on key areas of performance in the Q4 with comparisons to the Q3 of 2021. Net interest income was $40.9 million, $2.6 million higher than the linked quarter as a result of our deployment of excess liquidity into investment securities, growth in loans, higher revenue in connection with PPP loan forgiveness, and a lower overall cost of funds. Approximately $64 million and $56 million of PPP loans were forgiven in the Q4 and Q3 of 2021 respectively, with a related fee accretion of $2.6 million in the Q4 as compared to $1 million in the Q3.
Nearly all of the 2020 vintage of loans have been forgiven or repaid, and approximately 53% of the 2021 vintage was forgiven in the Q4. NIM on a fully taxable equivalent or FTE basis for the Q4 of 2021 was 315 basis points, up 8 basis points from the linked quarter and up 2 basis points from the Q4 of 2020. Excluding the impact of PPP interest and fees and excess liquidity from each quarter, NIM decreased 2 basis points from the prior quarter, primarily due to a 3 basis points decrease in earning asset yields and a 1 basis point decline in the cost of interest-bearing liabilities.
The impact of income from excess liquidity negatively impacted NIM by 14 basis points in the Q4 of 2021 compared to a negative 9 basis point impact in the Q3 of 2021. Full year NIM with 305 basis points, excluding the impact of PP P loans in line with guidance we've provided since July of 2021. We continue to manage through the excess liquidity on our balance sheet. However, PP P forgiveness added to the liquidity profile once again this quarter. Approximately $60 million when comparing average balances for the linked quarters. The seasonality of public deposits, which are higher at the onset of the Q4, drove an increase in average public deposits of approximately $200 million as compared to the Q3.
These sources of liquidity resulted in incremental investment securities in the quarter with an average balance approximately $185 million higher than the linked quarter. Our investment securities purchases have been focused on mortgage-backed securities with low to moderate duration that provide ongoing cash flow, which we have prudently utilized as a low risk liquidity management tool that generates incremental yield over Federal Reserve balances. Cash flow from the portfolio will allow for reinvestment into loans or additional investment securities when rates begin to rise. Our quarterly net interest margin did benefit from a lower cost of funds, down 2 basis points from the Q3 to 22 basis points. Non-interest income of $11.7 million was relatively flat as compared to the Q3, down $409,000.
Revenue categories with the largest changes quarter-over-quarter were insurance income, which was down $521,000 as a result of the seasonal timing of commercial policy renewals. income from limited partnerships, which was down $400,000 based on the activity and performance of underlying investments, and income from derivative instruments, which was up $658,000 based on the number and value of transactions and the impact of changes in fair market value. Non-interest expense was $29.9 million, an increase of $728,000 from the linked quarter.
This increase was primarily driven by a $313,000 increase in salaries and employee benefits, which was largely the result of non-recurring severance expense related to the redesign of the bank's retail branch structure. In computer and data processing, which was $373,000 higher as a result of investments in technology, which include digital banking initiatives and our new comprehensive customer relationship management solution. Income tax expense was $4.2 million in the quarter, representing an effective tax rate of 17.7%. Effective tax rates in 2021 have been higher than the previous year due to the higher level of pre-tax earnings in 2021 in comparison to 2020. We remain comfortable with our capital position given that much of the asset growth we've experienced in the past year was a result of low-risk assets, primarily excess liquidity.
Our regulatory capital ratios remain comfortably above well-capitalized minimums, and our TCE ratio increased 34 basis points in the quarter from 7.25% to 7.59%. I'd now like to spend the next few minutes providing our outlook for 2022 in key areas. We expect mid- to high single-digit growth in our total loan portfolio, with commercial loan categories driving this growth. Guidance assumes the forgiveness or repayment of the remaining $55 million of PPP loans during the first three quarters. We plan for low single-digit growth in non-public deposits. We are focused on attracting new consumer and commercial deposit accounts and expect the positive impact of these new accounts to be partially offset by an expected decline in the average balance per account as an outcome of the most recent interest rate forecast.
We are projecting reciprocal and public deposits to be relatively flat. Overall, we expect full year NIM of 305-310 basis points, excluding the impact of PPP fee accretion. Although economists are predicting an increase in the Fed funds rate during 2022, we are guiding on NIM using a spot rate forecast. We expect to continue carrying higher balances in investment securities due to carryover from our 2021 excess liquidity position, which will put pressure on NIM in early 2022. There will continue to be noise in NIM relative to PPP forgiveness, although muted relative to 2021. We are guiding on NIM excluding the impact of PPP activity as we did last year.
As a reminder, our NIM fluctuates from quarter to quarter due to the seasonality of public deposits and its impact on both our earning asset and funding mix. In quarters where our average public deposit balances are higher due to seasonal inflows, the second and Q4s, our earning asset yields are lower given the short-term duration of the deposits and the limited opportunities to invest the funds. While our NIM guidance was developed utilizing a flat rate forecast, our balance sheet is well-positioned for a rising rate environment, with 34% of our loan portfolio, excluding PPP, is indexed to variable interest rates. We are projecting low single-digit growth in non-interest income, excluding gains on investment securities and non-interest income categories that are difficult to predict, such as limited partnership income.
We also expect a decline in mortgage banking revenue as a result of lower anticipated refinance activity and tightening of gain-on-sale spreads due to the interest rate environment. We are targeting an increase in the mid-single-digit range for non-interest expense, which is expected to range from $31 million-$32 million per quarter. Our spend in 2022 includes investments in strategic initiatives, including further enhancements to our new customer relationship management solution, digital banking, and banking-as-a-service. We expect these investments to begin producing incremental revenue in 2022. However, full benefits are likely to be realized over the coming years. By way of reference, we have a demonstrated record of making short-term investments that support longer-term efficiency benefits.
For example, our ESP initiatives executed in the Q3 of 2020 resulted in a short-term increase in our efficiency ratio, yet we realized an earn back on the investments inside of one year, and the long-term benefits contributed to our efficiency ratio performance in 2021. We expect an efficiency ratio within a range of 59%-60% for the year, which is negatively impacted by upfront costs associated with our aforementioned investments and strategic initiatives. We expect the 2022 effective tax rate to fall within a range of 19%-20%, including the impact of the amortization of tax credit investments placed in service in recent years. We will continue to evaluate tax credit opportunities, and our effective tax rate would be positively impacted by taking advantage of further investment opportunities.
We expect Net Charge-Offs to be within our annual historical range of approximately 35-40 basis points. Our overall focus includes executing on strategic initiatives that will improve profitability and operating leverage over time. We believe that achieving results in line with the guidance provided will drive these outcomes. That concludes my prepared remarks. I'll now return the call back to Marty.
Thank you very much, Jack. Our management team remains focused on the strong execution of strategic initiatives while remaining resilient and nimble. We learned a lot over the past two years, and those lessons learned are being incorporated into our strategic and risk frameworks that guide the evolution and, in some cases, transformation of the company to drive long-term shareholder value and position us for a bright future. While the fundamental strategic outcomes of sustained deposit growth, credit discipline loan growth, diversification of revenue, expense discipline, and sustainable business practices remain critical and correlated to high performance, our strategy continues to evolve. During 2021 planning cycle, we added a sixth strategic outcome, exceptional digital experiences enabled by complementary fintech and digital partnerships. Overall, our digital transformation efforts are taking hold, and we continue to enhance the digital experience for our consumers.
Recently, we have leaned into two current macro trends, payments and digital currencies. Payments are rapidly rising in importance as the primary touch point between customers and their banks, forming the heart of active primary banking relationships. In response, we, along with other banks in the Alloy Labs Alliance, announced the launch of CHUCK, our open payments network that allows customers to send money from their Five Star Bank account and gives the recipient the option of choosing where they want the money to go. CHUCK takes the friction out of digital payments for our customers by promoting customer choice and flexibility. CHUCK is part of a broader payment strategy that leverages the power of collaboration to reach economies of scale in both innovation investment and operating costs.
Our robust payment strategy will have several additional offerings coming to market over the next 12 months that will benefit our consumer and commercial customers while expanding our capabilities and reach. While Bitcoin has been in the news in recent weeks due to its downturn, it is nonetheless of great interest to certain consumers. Bitcoin and blockchain technology are playing a significant role in the decentralization of finance. Smaller banks may fall behind if they do not embrace change and innovate to meet changing consumer behaviors. This ultimately could push consumers to unregulated providers of financial services. That's why our partnership with NYDIG is an opportunity to bring together our respective strengths to benefit consumers while maintaining a safe and sound financial system.
In addition to our efforts with payments and Bitcoin, the bank is collaborating with partners on several initiatives that will increase deposit gathering and loan origination, create efficiencies, and help drive our recently launched banking-as-a-service line of business. We are pursuing AI decisioning for consumer lending and further digitizing our small business lending, among others. Our organization continues to operationalize initiatives intended to increase efficiencies, optimize processes, and improve customer experiences, and these include our enterprise standardization program, robotics, and analytics. These initiatives are ingrained in our approaches and are fundamental to lowering operating costs while enhancing associate and customer experiences. Another outcome of our 2021 strategy update was the refresh of our human capital strategy in response to the new normal way of working, the great resignation, and the great reimagination.
Long-term growth and success are linked to our ability to attract, develop, and retain associates in the context of a diverse and inclusive workplace where everyone can thrive. Simply put, ensuring we have the right people or access to the right people and skills to deliver strategies today and in the future, supported by an organizational framework that nurtures a strong and healthy culture. One of the components of the human capital strategy is the rollout of Five Star Fulfilled. We recognize that working styles are not one size fits all, and our new flexible philosophy embraces the benefits of both remote and in-office work. Both styles of work are purposeful and meaningful, and we are working with all associates to find the right balance that fits the individual and the Five Star team. The Five Star new way of working is scheduled to go live on April 4th.
Finally, building on our strong track record of driving credit discipline loan growth, we are open to leveraging available talent to expand our commercial platform through the recruitment of commercial professionals and establishment of loan production offices in viable markets outside of our existing footprint. 2021 was a terrific year for our company. In addition to identifying and making strategic investments for our future and delivering strong financial and operating results, we provided continuous essential support and services to our customers throughout the pandemic, helping them navigate a period of great uncertainty. We successfully completed two bolt-on acquisitions to our SDN Insurance subsidiary, expanding our insurance offerings and presence in the important Rochester and Finger Lakes market and expanding our employee benefits and human resources consulting business.
In a time when many large banks are closing branches in urban markets, we opened two new branches in the city of Buffalo in areas undergoing significant redevelopment and revitalization. We also relocated our existing City of Elmira branch to a new development included in the New York State Downtown Revitalization Initiative, partnering with other businesses to help revitalize the serving area. Through the many ups and downs of 2021, we never lost sight of our critical mission to support our customers and communities across our operating footprint. I encourage you to read the Five Star Bank 2021 community report available on Five Star Bank website and our investor relations website to better understand the many ways our organization and associates provide support.
Just one of the areas highlighted in the 2021 report is affordable housing. We recognize the critical need for affordable and special needs housing across our geographic footprint. A few years ago, we hired lenders with deep experience in this area. They have led our initiative to provide debt and equity financing for numerous affordable housing projects across our operating footprint. I want to sincerely thank my fellow teammates for their ongoing dedication and commitment to our customers, our communities, and each other, and for their many contributions to our achievements. Operator, this concludes my prepared comments, and we are ready to open the call for questions.
Thank you. If you would like to ask a question, please press star followed by one on your telephone keypad. If for any reason you would like to remove your question, please press star followed by two. Again, to ask a question, it is star followed by one. As a reminder, if you are using a speakerphone, please remember to pick up your handset before asking a question. We will now pause here briefly while the questions are counted. Our first question comes from Alex Twerdahl of Piper Sandler. Your line is now open. Please go ahead.
Good morning.
Hi, Alex.
Morning, Alex.
First question for me, you cited some severance costs in the release, but I didn't see the exact breakout. Can you just break that out for us, Jack?
Yeah. I think it was about $225,000 during the Q4, and it was related to some of the redesign we had on the retail side and then some changeover in other areas of the bank.
Okay. Then just kind of going through the new expense guide. I think you said $31 million-$32 million, which is a little bit of a tick up from where we are kind of run rate in the Q4. Can you just break out for us how much of that's due to some of these initiatives you talked about on the tech side? How much is wage inflation and if there's anything else in there? Then, you know, in terms of the timing of that guide, is that kind of a good number for each quarter of the year, or is there gonna be some ramp up as the year goes on?
Sure. As far as the run rate appears for on a quarterly basis, that's a good number to use. That's pretty stable from a quarter- to- quarter view for 2022. We did not budget for any wage inflation outside of you know some incremental staffing adds that are at current market levels and then the normal merit increases that get rolled out at the end of a Q3.
As far as it pertains to the initiatives that are underway, there's about $3.1 million of incremental increase of expense attributable to those initiatives that totals $4.6 million to the annual net interest expense in 2022. That's really through the form of our upgraded CRM platform, our BaaS strategy, and then overall digital banking expansion.
You can say that you said that was $4.6 million of the guide in 2022?
That's correct.
Okay.
Alex, I just-
speaking to your point.
Alex, I just would add that, you know, as we consider those investments, a couple of things. You know, the efficiency that we're driving through enterprise standardization allows us. It puts us in a position to take on the incremental expenses. Jack has been leading a very robust conversation internally, grounded in business cases that lays out a very clear expectation in terms of the cost, the benefits, and the return, the timing of returns.
Yeah. Several of these initiatives have payback periods that are inside of 12 months. The benefits of others, particularly the CRM platform, have a payback period that's about 2 years.
I mean, does that set up expenses in 2023 to be roughly flattish, or is this just kind of, I mean, how do we think about it, you know, beyond 2022?
Yeah. I'm not gonna comment on 2023 expenses, but the expectation from these initiatives is that they begin to generate positive operating leverage as they mature past that initial earn back period.
Okay. In your prepared remarks, Marty, I think you talked about line utilization rates, potentially trending higher. Can you just where those are today and kind of what their normalized level is?
Yeah. I think for the vast majority of 2020 and all of 2021, we really experienced modest commercial utilizations of our lines of credit and our C&I business particularly. We're starting to see those balances kind of reduce in terms of the customers that we're talking to and, you know, working with relative to their own liquidity, and they're starting to hit their lines in a more normal fashion.
Okay. I mean, if you kind of take it one step farther and just kind of give us a sense for what that could do to the C&I portfolio if line utilization normalizes over the course of the year. What kind of, you know, dollar value could be associated with that or percentage growth could be associated with just that piece?
I would just share anecdotally that, you know, our C&I business relative to budget in 2021 was performing with a negative variance. You know, at year-end, the gap was closed. There's momentum there that we've acknowledged, you know, in my prepared remarks.
Yeah. Alex, from a budget standpoint, we're looking at, you know, high single-digit growth in the C&I portfolio for in 2022.
Okay. Just a final question from me just on the reserve and the $5.3 million or so that's related to COVID. Is that specifically associated with that $120 million or so of criticized and classified? Is there a piece in there that's kind of general reserve that could be released even before those criticized and classified return to full paying status?
Yeah. There's as we look at potential for releases there are a couple of the COVID deferral loans that I think equate to about $3.5 million of that specific that are, they're performing well, and we really need them to observe the passage of time for consistency in their payment behavior before we can release those reserve. They're on positive outlook at this stage of the game.
Yeah. I would emphasize, Alex, as part of our COVID, you know, process in our commercial bridge is that we provide the COVID bridges. We intentionally downgraded those where we provided bridges to criticized, you know, risk rating status. You know, anecdotally, we're seeing as well as hearing very positive trends in these customers. That's why I said as we go through the annual review cycle this spring, through the natural course, our expectation is that those credits will return to past status.
Okay. Thanks for taking my questions.
Thanks, Alex.
Thanks, Alex.
Thank you, Alex. Our next question goes to Bryce Rowe from Hovde. Your line is now open. Please go ahead.
Thanks. Good morning. Wanted to maybe start on the margin, if you don't mind. You know, Jack, you noted the percentage of loans that are kind of indexed to a variable rate. Can you speak to kind of the timing of when those loans might reset? Is it more, you know, more immediate or is it just kind of a function of when you're seeing some level of maturity here coming up in 2022?
Yeah. I mean, for that, those are loans that are tied to prime and LIBOR. You know, assuming that prime resets with any Fed funds rate hikes have the immediate impact.
Okay. No, no floors that would kind of impact any kind of positive that you might see from Fed rate hikes?
Yeah, as much as we tried to get floors implemented years ago, we were unsuccessful in that regard. We now have the benefit of them, repricing instantaneously.
Okay. In terms of the kind of analysis, the asset sensitivity analysis that you provide within the Qs and the Ks, what kind of deposit data is assumed in those sensitivities?
Yeah. When we look back to you know the last Fed hiking cycle in 2018 and our deposit behavior during that time frame, it was you know 8%-10% betas on our non-maturity deposits, so fairly low in the grand scheme of things.
Okay, maybe one last one here on the NIM in terms of cash flow coming off the bond portfolio. What is that estimated at here in the coming year?
Yeah, we ran some analysis year-on-year, and it looks like we have about $200 million in expected cash flow for 2022.
Okay. Maybe one for Marty. You know, you made mention of loan production offices there in your prepared remarks, or the possibility of opening up loan production offices in new markets. Can you talk a little bit more about, you know, that comment, and how you would kind of position that or think about that, if you were to execute on that strategy?
Sure. Kevin Quinn, who leads our commercial line of business and is one of our named executive officers, has extensive experience, having worked in that supporting a bank with that type of activity. Kevin, early on before M&T, you know, expanded their footprint, helped to open up markets for them in the 1990s and spent 15 years running commercial teams in a broad geographic swath of from Chicago over to Boston, having worked out of and is a native of Buffalo, New York. So, we've got the leadership and the expertise that can help us do it. You know, frankly, we've been driving loan activity in Syracuse, which technically is out of our geographic footprint. So to establish an LPO there, would be new.
As well, we're going to take advantage of Kevin's expertise and, you know, think about the opportunity to work with lenders who are in play. Consolidation continues to play out and lenders are looking for opportunities to work with an organization like ours, where they can have an impact and help us, you know, drive the success of the institution forward. I think also, what we're experiencing through, you know, our work in digital activities is that having a branch network located next to and in and around the market where commercial business is being driven is not necessarily the imperative that it once was. We can drive, you know, utilization of our balance sheet through lending activities, but as well, work with customers to open up deposit accounts, leveraging current technology.
Okay. That's great. Geographically, I mean, is there any constraint around how you're thinking about, you know, lend, lender ads, or with the, I guess, you know, the landscape now, does it open it up to really most geographies?
I would say it's much broader, most geographies. You know, really, the fundamental that we'll walk through is getting to know these lenders. Ideally, being introduced to these lenders by people we know, so we can get to know them, and they can get to know us, and we can then, you know, drive forward together in a credit discipline manner.
Okay. All right. I'll jump back in queue. Thanks for your answers.
Thanks, Bryce.
Thank you, Bryce. Our next question goes to Marla Backer from Sidoti. Please go ahead. Marla, your line is now open. Please go ahead.
Marla's line is open.
Yeah. Sure.
I think Damon DelMonte's line, it looks like it's open.
Yeah. David's line. Damon, please go ahead. Your line is now open.
Great. Thank you. Good morning, everyone.
Hi, Damon.
Just wanted to follow up on the margin and the outlook there. You're calling for a full year margin of 3.05%-3.10% for 2022, and that does not assume any rate hikes. Is that correct?
That's correct. It also excludes the impact of PPP accretion.
Okay. I'm trying to get to like a starting point here. This quarter you had 315 was your reported NIM. If you kind of take the impact from PPP, was that around 20 basis points this quarter?
Yeah. That was actually, 17 basis points.
17 basis points. Okay. Kind of starting at around a, like a 2.98-ish-
Yeah. 298 was our-
Okay.
2.98% was our margin excluding the impact of PPP.
Got it. Okay. From there, that's where the 305-310 for the full year comes out. Got it. Okay.
Yeah.
That's helpful. Thank you. With respect to the reserve level, you know, obviously it came down to like 109 ex PPP. You know, you're forecasting 35-40 basis points of net charge-offs, and you still have the COVID specific reserve in place. What do you know, as you look out over the course of the year, what do you feel is a normalized reserve level based on your portfolio?
Our current coverage ratio of 108 basis points is. It really aligns with our pre-pandemic CECL day one adoption level. If we expect that there's gonna be some stabilization in those COVID deferral loans and the potential for release of the reserves associated with them, you know, we could be comfortable seeing this coverage ratio drop a little bit lower in 2022, assuming that those credits stabilize. We are expecting to have a normalized level of provisioning to cover just regular loan growth and then normalized NCOs at that 35-40 basis point level.
Got it. Okay. All right. That's helpful. I, you know, I guess just lastly, you know, could you just talk a little bit more about the new relationship with NYDIG, you know, with the Bitcoin that came out last week and kind of what are some of the longer term opportunities there and how, you know, the bank can ultimately benefit from that?
Sure. You know, a couple of comments, Damon. It first of all, I think it's a great example of how we're trying to, you know, lean in, be a tech forward, you know, financial institution in terms of the intersection of technology and community banking. In this case, NYDIG is a New York, DFS regulated institution, so are we. You know, we were able to simply connect our digital platform, with NYDIG to, you know, be responsive to customer interest and demand for the ability to buy and sell and hold Bitcoin. You know, we would make, it didn't cost us much to get into that, and we would make money at the margin in terms of, the transactions that occur in terms of buying and selling it.
From our perspective, you know, it is a seamless digital experience for our customers, and it's a safe and sound experience in terms of it being, you know, a technically cold storage. You can buy, you can sell, and you can hold it, you can't use it to spend it. They would have to sell it and convert it, et cetera. For me, it's exciting that, you know, we're able to demonstrate the nimbleness and agility that we're talking about internally, and I think that's required externally to take advantage of these opportunities.
Yeah. This is Jack. I think the other important aspect of it is, you know, it allows us to continue to evolve our relationship with NYDIG as they expand their product set and services based on Bitcoin across both the consumer wealth and commercial platforms.
That's great. That's great color. Thank you. I appreciate it. That's all that I have this morning. Thank you.
Thanks.
Thanks, Damon. Thank you. If you would like to ask a question, please press star followed by one on your telephone keypad. We currently have no more questions registered at this time, so I'll pass the conference over to the management team for closing remarks. Oh, our question's come back through from Marla. My apologies. Oh, no. Marla, unfortunately, we keep losing connection with your line. Can you try and re-register your question? No. Unfortunately, she's disconnected. This does conclude today's conference call. I will hand over to management for closing remarks.
Okay. Thanks so much for your support in helping us facilitate the call, and thanks for those that have called in. It was a little longer this morning because we wanted to try to provide the comprehensive updates on the company, our strategy, and our outlook for 2022, and we look forward to building on the conversation in the following quarters. Thank you. Thank you.
This concludes today's conference call. You may disconnect your line.